Client Services & Scheduling Coordinator | Sunshine Coast

Team Rehab Solutions; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Parental Leave

Staff discount (50% on services)

LSKD product discount

Job summary

Team Rehab Solutions (TRS) on the Sunshine Coast is seeking a Client Services & Scheduling Coordinator to support our clinical team and deliver outstanding service from the first contact with clients.

You will coordinate daily administration, schedule appointments by zones and clinician availability, and assist clinicians to ensure a smooth client journey. This role suits a proactive, empathetic team player.

Qualifications

• 1–3 years of customer service experience, health/allied health experience preferred.
• Confidence handling phone and email communications with a high level of service.
• Experience scheduling appointments is highly regarded.
• Proficiency with Microsoft Office and familiarity with database systems (Gensolve desirable).
• Strong communication, empathy and organisational skills.

Responsibilities

• Manage phone and email enquiries from patients, referrers and stakeholders.
• Provide administrative support including scheduling, documentation and compliance management.
• Assist with reporting, data entry and database management (Gensolve).
• Collaborate with internal teams to maintain smooth day-to-day operations.
• Maintain a welcoming and professional client environment.
• Support the Systems Manager and Administration Manager as required.

Skills

Customer service

Scheduling

Microsoft Office

Interpersonal skills

Education

Health/allied health experience

Tools

Gensolve

Job description

Client Services & Scheduling Coordinator | Sunshine Coast

Join our passionate allied health team as a Client Services & Scheduling Coordinator supporting clients & clinicians with care, empathy & excellence.

Join a team that’s passionate about inspiring, engaging and empowering others on their journey of health and wellbeing.

At Team Rehab Solutions (TRS), we’re dedicated to providing exceptional allied health services and creating a positive impact in every client’s recovery journey. We’re now seeking a warm, organised and proactive Client Services & Scheduling Coordinator to support our clinical team and ensure every client receives outstanding service from their very first contact with us.

About the Role

As the Client Services & Scheduling Coordinator, you’ll be the friendly face and voice of TRS - coordinating daily administrative operations, scheduling appointments based on zones, appointment type & clinician availability, assisting clinicians, and supporting smooth client experiences.

Your key responsibilities will include:

• Managing phone and email enquiries from patients, referrers and stakeholders.
• Providing efficient administrative support including scheduling appointments, documentation, and compliance management.
• Assisting with reporting, data entry, and database management (Gensolve).
• Collaborating with internal teams to ensure smooth day-to-day operations.
• Maintaining a welcoming and professional client environment.
• Supporting the Systems Manager and Administration Manager as required.

About You

You’re an energetic and reliable team player who takes pride in delivering exceptional service. You thrive in a busy environment and enjoy making a positive difference in people’s day.

You’ll also bring:

• A minimum of 1–3 years’ experience in customer service (health/allied health experience highly regarded).
• Confidence in answering phones and providing a high level of customer service via phone and email interactions.
• Experience in scheduling highly regarded.
• Proficiency in Microsoft Office and database systems (Gensolve experience desirable).
• Excellent communication and interpersonal skills, with a caring and empathetic approach.
• Strong attention to detail and organisational skills.
• A proactive attitude and willingness to learn and grow.

Why Join TRS?

At Team Rehab Solutions, you’ll be part of a supportive and passionate team that values respect, collaboration, innovation and compassion. We believe in:

• Celebrating our people and their achievements.
• Encouraging growth and open communication.
• Creating meaningful experiences for clients and staff alike.

What we offer:

• Be a part of a culture where all our people love what they do and who they do it for
• Employer-funded Parental Leave Policy
• Enjoy 50% staff discount on all services
• Exclusive staff discount for LSKD products

Our Values shape who we are and how we work every day:

• Respect all
• Be memorable
• Collaborate and grow
• Innovate for the future
• Show the love