Client Services Representative

SGS; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work option

Sustainability culture

Paid parental leave

Volunteer day & blood donations

Health & wellbeing programs

Learning & development

Career development opportunities

Employee discounts

Job summary

SGS Australia is seeking a Client Services Representative to be the link between clients and our laboratory, coordinating receipt, registration and dispatch of soil, water and air samples. You will manage expectations through proactive communication and ensure services are delivered accurately and on time.

You will have a Diploma or science qualification and experience in an environmental laboratory, with a client-focused approach, strong communication skills and the ability to handle samples

Qualifications

• Diploma or tertiary qualification in Science or equivalent experience.
• Experience in a commercial environmental laboratory is required.
• Experience in a client services role is required.
• Strong communication skills and a proactive, client-focused approach are essential.
• Laboratory skills in chemistry or microbiology are advantageous.
• Physical capability to handle samples (up to 10–15kg) and be on your feet for extended periods.
• Ability to obtain required site certifications (e.g. White Card, MSIC).
• Willingness to undergo background checks.

Responsibilities

• Provide high-quality support to environmental clients and coordinate sample receipt and dispatch.
• Register, check, label and process soil, water and air samples accurately and efficiently.
• Communicate proactively with clients regarding sample status, turnaround times and any service impacts.
• Prepare and coordinate quotations as required.
• Liaise with laboratory teams to ensure KPIs and due dates are met.
• Maintain accurate records of client interactions and service activities.
• Ensure safe, organised and compliant operations within the sample receipt area.
• Assist with sample collections from client sites when required.

Skills

Client-focused

Communication

Lab skills (Chemistry/Microbiology)

Physical stamina

Safety/compliance awareness

Education

Diploma or tertiary qualification in Science

Job description

SGS Australiais a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy ofover 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia.We are accredited byNATA and ISO 9001, ensuring our services meet both Australian and international standards.

Job Description

Join our Environmental team inNotting Hill and play a key role in delivering outstanding client service across soil, water and air testing. This position combines client relationship management with hands-on coordination of sample receipt, registration and dispatch operations.

You will be the link between clients and the laboratory — ensuring expectations are managed, communication is proactive and services are delivered accurately and on time.

About the Role

As a Client Services Representative, you will:

• Provide high-quality support to environmental clients and coordinate sample receipt and dispatch.
• Register, check, label and process soil, water and air samples accurately and efficiently.
• Communicate proactively with clients regarding sample status, turnaround times and any service impacts.
• Prepare and coordinate quotations as required.
• Liaise with laboratory teams to ensure KPIs and due dates are met.
• Maintain accurate records of client interactions and service activities.
• Ensure safe, organised and compliant operations within the sample receipt area.
• Assist with sample collections from client sites when required.

Qualifications

About You

You will bring:

• A Diploma or tertiary qualification in Scienceor at least 2 years’ relevant experience.
• Experience in a commercial environmental laboratory.
• Experience in a client services role.
• Strong communication skills and a proactive, client-focused approach.
• Laboratory skills in chemistry or microbiology (is an advantage).
• Physical capability to handle samples (up to 10–15kg) and remain on your feet for extended periods.
• Ability to obtain required site certifications (e.g. White Card, MSIC).
• Willingness to undergo background checks.

Additional Information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.

• As a company, we have embraced the shift to flexible work
• Sustainability is embedded in our culture and the way we do business
• Paid parental leave
• Paid time for volunteering day and blood donations
• Corporate health & wellbeing offers
• Ongoing learning & development
• Career development opportunities (Nationally and Globally)
• SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

Job Location