Key Account Manager

SGS; Newcastle City Council; On-site; AUD 90,000 - 130,000; Full time

Job summary

SGS Australia is seeking a proactive Key Account Manager to strengthen relationships with environmental clients in the Newcastle and Hunter region. You will oversee sample receipt, registration, logistics, and communication while driving client engagement and growth across SGS environmental testing services.

You will collaborate with laboratories and operations to ensure timely delivery, prepare quotations, and pursue new opportunities.

Qualifications

• Scientific background or relevant experience required.
• Experience in environmental laboratory services or client services preferred.
• Experience in business development, quoting or account management is desirable.

Responsibilities

• Act as a key contact for environmental clients in Newcastle and Hunter region.
• Coordinate sample receipt, registration, labelling, storage, dispatch and logistics.
• Keep clients updated on sample status and turnaround times.
• Collaborate with lab and operations teams to monitor service performance.
• Identify new business opportunities and support client meetings.
• Prepare quotations and tenders aligned with business objectives.
• Build long-term relationships with existing and prospective clients.
• Track client activity and revenue trends for upselling opportunities.
• Provide market insights and client feedback for planning.
• Support field activities including site visits and sampling when required.
• Assist with basic laboratory testing and related tasks.
• Maintain records and ensure compliance with SGS standards.

Skills

Account management

Environmental services

Client engagement

Travel locally

Education

Diploma or degree

Tools

LIMS

CRM software

MS Office

Job description

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Job Description

As a Key Account Manager, you will be the key connection between our clients and internal laboratory teams, helping ensure samples, services and communication are managed smoothly from start to finish. You will support sample receipt, registration, logistics and dispatch, while also driving client engagement and business growth across the Newcastle and Hunter region.

You will play an important part in strengthening existing client relationships, developing new opportunities and promoting SGS services across environmental testing and related solutions.

Key Responsibilities

• Act as a trusted point of contact for key environmental clients across the Newcastle and Hunter region.
• Coordinate sample receipt, registration, labelling, storage, dispatch and logistics to support efficient service delivery.
• Keep clients updated on sample status, turnaround times and any matters that may impact delivery.
• Work closely with laboratory, operations and management teams to monitor service performance and resolve client needs.
• Identify new business opportunities, support client meetings and contribute to account growth strategies.
• Prepare, scope and follow up quotations and tenders in line with business objectives.
• Build strong long-term relationships with existing and prospective clients.
• Track client activity, revenue trends and opportunities for upselling or cross-selling SGS services.
• Provide market insights, client feedback and emerging trends to support business planning.
• Support field activities, including site visits, sample collection and marine sampling where required.
• Assist with basic laboratory testing and support activities when needed.
• Maintain accurate records and ensure all work is completed in line with SGS quality, safety and compliance standards.

Qualifications

About You

• Scientific qualification (Diploma or Degree) or relevant experience
• Experience in environmental laboratory services and/or client services
• Experience in business development, quoting or account management highly desirable
• Current driver’s licence and ability to travel locally
• Former experience in a high throughput laboratory highly desireable
• General knowledge of computer applications including Microsoft Word, Excel, Outlook
• Preferred experience in the use of LIMS systems

Why join us

• Join a global leader in testing, inspection and certification.
• Be part of a supportive team with a strong focus on safety, quality and client service.
• Enjoy ongoing learning and development opportunities.
• Access career pathways across Australia and globally.

Additional Information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.

• As a company, we have embraced the shift to flexible work
• Sustainability is embedded in our culture and the way we do business
• Paid parental leave
• Paid time for volunteering day and blood donations
• Corporate health & wellbeing offers
• Ongoing learning & development
• Career development opportunities (Nationally and Globally)
• SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.