Client Services Project Manager - Australia (Dedicated Australia Portfolio)

Epiq; Canberra; On-site; AUD 90,000 - 130,000; Full time

Job summary

Epiq is seeking an experienced Client Services Project Manager to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements. Focused on Australian clients, you will lead project delivery and coordinate across internal teams.

The role requires delivering projects on time and within budget, maintaining client satisfaction, and managing multiple concurrent matters with minimal escalation.

Qualifications

• 5+ years of project management, client services, legal tech, or eDiscovery experience.
• Demonstrated experience managing complex client-facing projects.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead Australian client projects from kickoff to closure, on time and within budget.
• Coordinate workflows across processing, hosting, review, and analytics teams.
• Maintain project plans, timelines, reports and risk registers; escalate when needed.
• Develop and nurture trusted relationships with Australian clients and law firms.

Skills

Project management

Client services

eDiscovery

Legal technology

Stakeholder management

Tools

Relativity

RelativityOne

Nuix

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:Location: Epiq, AustraliaDepartment: Client ServicesContract Term: Six-month contractor engagementThe contractor will provide dedicated project management capacity for the Australian portfolio during a period of increased activity and complex matter support.The role requires availability to commence promptly and contribute with accelerated ramp-up, working closely with APAC and global delivery teams.Performance and ongoing business requirements will be reviewed during the engagement; any extension beyond six months will be subject to portfolio demand.About the RoleWe are seeking an experienced Client Services Project Manager to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements. This role will be exclusively focused on Australian clients and projects, serving as the primary operational lead responsible for project delivery, client communication, and coordination across internal technical and operational teams.A successful candidate will:Deliver Australian client projects on time and within budget.Maintain high client satisfaction and retention.Successfully manage multiple concurrent matters with minimal escalation.Drive operational excellence and strong performance.Build trusted relationships with key Australian clients and stakeholders.Key ResponsibilitiesClient Relationship ManagementServe as the primary day-to-day contact for assigned Australian clients and matters.Build strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.Lead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.Proactively manage client expectations, risks, escalations, and changing requirements.Project DeliveryManage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.Coordinate workflows across processing, hosting, review, productions, analytics, and technology teams.Develop and maintain project plans, timelines, status reports, and risk registers.Monitor project progress and ensure adherence to agreed service levels and deadlines.Drive successful completion of project milestones and deliverables.eDiscovery & Data ManagementWork closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.Understand eDiscovery best practices and assist clients with workflow recommendations.Review project specifications and ensure deliverables meet client requirements.Assist clients with platform usage, reporting, and workflow optimization.Stakeholder CoordinationWork closely with Operations, Review Management, Technical Services, and Account Management teams.Participate in client service reviews and post-project lessons learned sessions.Support weekend and after-hours coverage requirements when necessary for critical Australian matters.Risk & Escalation ManagementIdentify project risks early and implement mitigation plans.Escalate issues appropriately while driving ownership toward resolution.Maintain high standards of quality control and client satisfaction.Required Qualifications5+ years of project management, client services, legal technology, eDiscovery, litigation support, or professional services experience.Demonstrated experience managing complex client-facing projects.Strong stakeholder management and communication skills.Ability to manage multiple priorities in a fast-paced environment.Experience working with legal, regulatory, investigation, or government-related matters.Excellent written and verbal communication skills.Preferred QualificationsExperience supporting Australian legal, regulatory, or investigation, public enquiry matters.Knowledge of eDiscovery workflows and industry best practices and working across global teamsExperience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.Epiq Leadership CompassBuilds Talented TeamsBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.Focus on employee engagementBuild a strong talent pipelineFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.