Client Services Officer Wonthaggi (headspace) Casual

Nulsen Disability Services; Wonthaggi; Hybrid; AUD 58,000 - 82,000; Full time

Benefits offered by this job

Professional development and Career |?

Job summary

Relationships Australia Victoria (RAV) is seeking a motivated Client Services Officer for the Wonthaggi headspace Centre. You will be the welcoming first point of contact, handle walk-in clients, answer phones and emails, and help coordinate appointments.

This casual, rostered role requires an Office Administration certificate or relevant experience, proficiency with MS Office and MS Dynamics, and a commitment to client confidentiality in a busy service.

Qualifications

• Office Administration certificate and/or previous experience in an administration capacity.
• Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease; experience with MS Dynamics.

Responsibilities

• Be the welcoming first point of contact for walk-in clients.
• Direct incoming phone enquiries about services and respond to emails.
• Coordinate, book, enter data and process appointments.
• Undertake basic assessment of client service needs as required.

Skills

Customer service

Attention to detail

Confidentiality

Education

Office Administration certificate

Tools

MS Dynamics

Microsoft Office

Job description

• Make an impact and support clients to achieve positive outcomes
• Join a respected, high quality and experienced service organisation

This is an exciting opportunity for a motivated, experienced Client Services Officer to join Relationships Australia Victoria (RAV).

About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.

The role

Reporting to the Centre Manager, your key responsibilities include supporting Centre management and staff, as well as enabling the Centre to provide high quality service to clients. You will provide a welcoming first point of contact to walk-in clients, directing incoming phone enquiries about our services and responding to emails in a helpful manner. You will also be responsible for ensuring efficient coordination, booking, data entry and processing of all appointments and undertaking basic assessment of client service needs as required.

This role is based at our headspace Wonthaggi Centre and is a casual role. The successful candidate will be working on a roster. The hourly rate for this role is $50.88 per hour inclusive of casual loading.

About you

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Competent in Microsoft Office suite and ability to pick up new programs and business systems with ease with experience in using MS Dynamics.
• Experienced in answering high-volume inbound calls and delivering high quality customer service.
• High level of confidentiality to ensure client personal and financial information is maintained along with proven capacity to sustain attention and work effectively despite competing demands or disruptions.

We provide

• Professional development and Career progression opportunities.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child‑safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.