Client Services Coordinator Bromham (Open Place) FullTime

Nulsen Disability Services; City of Melbourne; Hybrid; AUD 90,000 - 92,000; Full time

Benefits offered by this job

Salary packaging up to $18,550

Employer superannuation

Job summary

Relationships Australia Victoria (RAV) seeks a motivated Client Services Coordinator for Open Place Bromham in Richmond. This full-time permanent role involves coordinating front-of-house services, supervising a small admin team, and supporting budgeting and reporting within a busy centre.

You will manage enquiries, health brokerage requests and liaise with service providers and finance. The role offers a base salary range of $89,957–$92,494 per annum with salary packaging up to $18,550 plus

Qualifications

• Relevant administrative qualifications and several years’ experience in a busy office environment.
• Strong customer and client-focused skills, with professional communication and experience working with diverse clients, staff and stakeholders.
• Highly organised and adaptable, with the ability to manage competing priorities, work autonomously and contribute effectively within a team.
• Demonstrated ability to improve processes, implement new systems and support effective administrative operations in a changing environment.

Responsibilities

• Coordinate front-of-house services and supervise the administrative team.
• Lead administrative systems and processes.
• Coordinate service user enquiries and Health Brokerage requests.
• Support budget management and reporting.
• Liaise with service providers and RAV Finance.
• Coordinate the overall administrative function at Open Place.

Skills

Communication skills

Customer focus

Organisational skills

Education

Administrative qualifications

Tools

Microsoft Office

Excel

Job description

• Make an impact and support clients to achieve positive outcomes
• Full-time permanent role, based in Richmond
• $89k - $92k + Salary packaging benefits up to $18,550 + Super

This is an exciting opportunity for a motivated, experienced Client Services Coordinator at our Open Place Bromham centre to join RAV.

About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.

About Open Place

Open Place is a support service for Victoria’s Forgotten Australians/pre-1990 care leavers. The service coordinates and provides direct assistance to people who grew up in Victorian orphanages and children’s homes prior to 1990. The service helps people to deal with the legacy of their childhood experiences and to support them to improve their health and wellbeing.

About the role

Reporting to the Senior Manager, Open Place, you will work within a busy drop-in centre, with responsibilities including coordinating front-of-house services, supervising the administrative team, leading administrative systems and processes, coordinating service user enquiries and Health Brokerage requests, supporting budget management and reporting, liaising with service providers and RAV Finance, and coordinating the overall administrative function at Open Place.

This role is located at Open Place Bromham, Richmond and is a full-time permanent role, working five (5) days per week. You will be responsible for coordinating a team of three (3) administrative staff. The base salary range is $89,957 - $92,494 per annum.

About you

• Relevant administrative qualifications and several years’ experience in a busy office environment, with strong Microsoft Office and Excel skills and the ability to quickly learn new systems.
• Strong customer and client-focused skills, with professional communication and experience working with diverse clients, staff and stakeholders.
• Highly organised and adaptable, with the ability to manage competing priorities, work autonomously and contribute effectively within a team.
• Demonstrated ability to improve processes, implement new systems and support effective administrative operations in a changing environment.

We provide

• Attractive salary including salary packaging and generous leave benefits
• Professional development and Career progression opportunities.
• The opportunity to work within a values-driven organisation, see our Employee Value Proposition

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RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.