Client Services Coordinator

Relationships Australia VIC; City of Melbourne; On-site; AUD 90,000 - 92,000; Full time

Benefits offered by this job

Salary packaging

Generous leave benefits

Career progression opportunities

Job summary

Relationships Australia Victoria (RAV) invites applications for a Client Services Coordinator positioned at Open Place Bromham, Richmond. Reporting to the Senior Manager Open Place, you will manage front-of-house operations, supervise three administrative staff, and streamline administrative systems to support service delivery.

You will coordinate inquiries and Health Brokerage requests, assist with budget management and reporting, and liaise with RAV Finance and service providers to ensure

Qualifications

• Relevant administrative qualifications and several years’ experience in a busy office environment.
• Strong Microsoft Office and Excel skills.
• Ability to quickly learn new systems.
• Demonstrated customer- and client-focused communication with diverse stakeholders.

Responsibilities

• Coordinate front-of-house services and supervise the administrative team of three.
• Lead administrative systems, processes and reporting.
• Coordinate service user enquiries and Health Brokerage requests.
• Support budget management and reporting; liaise with Finance.
• Coordinate the overall administrative function at Open Place.

Skills

Microsoft Office

Excel

Customer service

Administrative skills

Organisational skills

Education

Administrative qualifications

Tools

Microsoft Office Suite

Job description

Relationships Australia VIC – Richmond VIC

8d ago , from Relationships Australia - Victoria

This is an exciting opportunity for a motivated, experienced Client Services Coordinator at our Open Place Bromham centre to join RAV.

About us

Relationships Australia Victoria (RAV) is a community-based, not-for-profit organisation with no religious affiliations. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. For more than 75 years, we have been delivering high quality family and relationship support services, and we now support more than 20,000 clients every year. We have over 400 dedicated employees working from 21 centres across metropolitan Melbourne and regional Victoria.

About Open Place

Open Place is a support service for Victoria’s Forgotten Australians/pre-1990 care leavers. The service coordinates and provides direct assistance to people who grew up in Victorian orphanages and children’s homes prior to 1990. The service helps people to deal with the legacy of their childhood experiences and to support them to improve their health and wellbeing.

About the role
Reporting to the Senior Manager, Open Place

You will work within a busy drop-in centre, with responsibilities including coordinating front-of-house services, supervising the administrative team, leading administrative systems and processes, coordinating service user enquiries and Health Brokerage requests, supporting budget management and reporting, liaising with service providers and RAV Finance, and coordinating the overall administrative function at Open Place.

This role is located at Open Place Bromham, Richmond and is a full-time permanent role, working five (5) days per week. You will be responsible for coordinating a team of three (3) administrative staff. The base salary range is $89,957 - $92,494 per annum.

About you

• Relevant administrative qualifications and several years’ experience in a busy office environment, with strong Microsoft Office and Excel skills and the ability to quickly learn new systems.
• Strong customer and client-focused skills, with professional communication and experience working with diverse clients, staff and stakeholders.
• Highly organised and adaptable, with the ability to manage competing priorities, work autonomously and contribute effectively within a team.
• Demonstrated ability to improve processes, implement new systems and support effective administrative operations in a changing environment.

We provide

• Attractive salary including salary packaging and generous leave benefits
• Professional development and Career progression opportunities.
• The opportunity to work within a values-driven organisation, see our Employee Value Proposition

Candidates can view the position description at www.rav.org.au/careers, contact Michelle McDonald, Senior Manager Open Place by phoning 0429 490 *** for specific queries. Applications close 28 September 2026.

RAV is committed to developing an inclusive and diverse workforce. We encourage applications from First Nations peoples, people from under-represented culturally and linguistically diverse backgrounds, people from lesbian, gay, bisexual, transgender, intersex, queer, asexual (LGBTIQA+) communities, and people living with disability. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them.