Client Services Officer: Welcoming Front Desk & Admin

Anglicare Australia Ltd; Nowra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Retail discounts

Employee assistance program

Fitness passport

Job summary

Anglicare Sydney is seeking a Client Services Officer for our Nowra site, providing welcoming reception and administrative support to help run programs smoothly and maintain a calm, respectful environment for clients and visitors.

You will engage with diverse individuals, respond to enquiries, and support day-to-day operations while upholding confidentiality and professional boundaries. A positive, organized administrator with CRM experience will thrive here.

Qualifications

• Experience in administration and/or Client Services Officer roles.
• Exceptional interpersonal skills with diverse backgrounds.
• Ability to communicate effectively with vulnerable clients.
• Organised administrator capable of managing competing priorities.
• Experience using CRM systems and Microsoft Teams.
• Ability to work across multiple programs and services.

Responsibilities

• Welcome clients and visitors in a warm, professional manner.
• Respond to enquiries and connect people with Anglicare services.
• Communicate calmly with vulnerable clients.
• Maintain confidentiality and manage sensitive information.
• Support day-to-day site operations and maintenance requests.
• Provide admin support to Site Operations Manager and onsite programs.
• Escalate safety concerns appropriately.
• Identify opportunities to improve administration and site operations.

Skills

Empathy

Professional communication

Front-desk client service

Multi-program coordination

Tools

CRM systems

Microsoft Teams

Job description

Anglicare Sydney is seeking a Client Services Officer for our Nowra site, providing welcoming reception and administrative support to help run programs smoothly and maintain a calm, respectful environment for clients and visitors.

You will engage with diverse individuals, respond to enquiries, and support day-to-day operations while upholding confidentiality and professional boundaries. A positive, organized administrator with CRM experience will thrive here.