Front Desk & Client Services Coordinator

Anglicare; Nowra; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 tax‑ex‑

Professional development and training

Exclusive retailer discounts

Employee Assistance Program

Fitness Passport with gym discounts

Job summary

Anglicare Nowra is seeking a Client Services Officer to be the welcoming first point of contact, providing professional reception and administrative support to keep the site running smoothly.

You will connect clients with Anglicare services, manage records, respond to enquiries, maintain confidentiality, and support the Site Operations Manager. A police check and Working with Children Check are required.

Qualifications

• Experience in an administration or Client Services Officer role.
• Exceptional interpersonal and communication skills.
• Ability to work with vulnerable clients and maintain confidentiality.
• Experience using CRM systems and Microsoft Teams.

Responsibilities

• Welcome clients and visitors in a warm, professional manner.
• Respond to enquiries and connect people with Anglicare services.
• Maintain confidentiality of sensitive client information.
• Support day-to-day site operations including sign-in processes, supplies, mail, contractors, rooms, equipment and maintenance requests.
• Provide administrative support to the Site Operations Manager and onsite programs.
• Identify safety concerns and escalate appropriately while maintaining professional boundaries.
• Help identify opportunities to improve administration and the overall functioning of the site.

Skills

Administration experience

Client Services

Interpersonal skills

Tools

CRM systems

Microsoft Teams

Job description

Anglicare Nowra is seeking a Client Services Officer to be the welcoming first point of contact, providing professional reception and administrative support to keep the site running smoothly.

You will connect clients with Anglicare services, manage records, respond to enquiries, maintain confidentiality, and support the Site Operations Manager. A police check and Working with Children Check are required.