Client Services Officer - Home Assist Secure

Churches of Christ in Queensland; Brisbane; On-site; AUD 35,000 - 50,000; Full time

Benefits offered by this job

5 weeks annual leave

Free on-site parking

On-site café with staff discount

Not-for-profit salary packaging up to

Job summary

Churches of Christ in Queensland's Kenmore, QLD office is seeking a Client Services Officer to support the Home Assist Secure team. You will handle a high volume of inbound/outbound calls and emails, helping clients to remain living independently while maintaining accurate records and contributing to compliance reporting.

The role requires strong interpersonal skills and the ability to manage competing priorities in a busy customer-service environment.

Qualifications

• Certificate III in Business Administration or equivalent experience.
• Experience in high-volume call taking is highly regarded.
• Ability to receive client feedback and resolve issues where appropriate.
• Accurate data entry with attention to detail.
• Proficient in MS Office applications (Word, Excel).

Responsibilities

• Answer a high volume of inbound and outbound calls, emails and client enquiries.
• Understand and action a diverse range of client requests in a fast-paced environment.
• Receive client feedback and resolve or escalate issues as appropriate.
• Maintain records in line with accreditation standards and support reporting.
• Handle client, contractor and staff enquiries, referrals, bookings and cancellations.

Skills

Call handling

Data entry

Microsoft Word

Microsoft Excel

MS Office

Education

Certificate III in Business Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Client Services Officer - Home Assist Secure

Churches of Christ in Queensland – Kenmore QLD

1d ago , from Churches of Christ in Queensland

Client Services Officer – Home Assist Secure
Kenmore, QLD | Full Time
Hourly rate starting from $30.72

Our Client Services Officer will work in our Home Assist Secure team and provide customer service and administrative support for our vital community services. Join a friendly, caring and community minded team, you will enjoy supporting our clients to remain living independently, bringing light into their homes.

Your days will be diverse and will include:

• Answering a high volume of inbound and outbound calls, emails and client enquiries;
• Understanding and actioning a diverse range of client requests and queries in a fast-pace environment;
• Receiving client feedback and resolving or escalating issues as appropriate;
• Managing records in line with accreditation standards and providing administrative support to the team, including compliance reporting;
• Actioning client, contractor, and staff enquiries, referrals, booking confirmations and cancelations.

About You

You are approachable, organised, and genuinely committed to creating positive client experiences. Your strong interpersonal skills allow you to quickly build rapport with people from a variety of backgrounds, including older people and their families.

You are also a practical problem-solver who can manage competing priorities, work accurately and remain calm and professional in a busy customer service environment.

You will be an integral part of our team, ensuring the smooth operation of our team and our services, helping us maintain the highest standards of care, compliance, and financial integrity.

Your experience and qualifications for the role should also include:

• Certificate III in Business Administration, or an equivalent level of expertise and experience. (Highly regarded)
• Previous experience in large volume call taking will be highly regarded.
• The ability to receive client feedback and resolve and report any issues where appropriate.
• Ability to provide efficient and effective data entry with attention to detail.
• Proven skills across Microsoft Office applications (i.e., Word, Excel).

This is a new role in a growing team, where you will be supported as you learn a grow.

Who we are – Churches of Christ

Churches of Christis one of Australia’s largest and most diverse not-for-profit organisations, delivering a range of care and community services across Residential Aged Care, Home Care and Retirement Living, Foster and Kinship Care and, Housing Support for over 140 years.

We are guided by our values of Integrity, Compassion, Excellence and Courage, and we welcome everyone, of all backgrounds and faiths, as we foster a diverse and inclusive community for our people.

Why Join Our Team

• A growing nationalnot-for-profit organisation with purpose and community impact.
• Work in an inclusive, down to earth & welcoming culture.
• 5 weeks annual leave
• Free on-site parking + on-site café with staff discount (at the Kenmore head office).
• Not for profit salary packaging up to $18,549 which could be used for up to $15,900 (for common living expenses like rent, mortgage, school fees and many more) and up to $2,650 for meals and entertainment.

We warmly encourage applications from Aboriginal and Torres Strait Islander peoples.

Applications will be reviewed as they are received.