Client Services Officer - Home Assist Secure

Churches Of Christ; Brisbane; In loco; AUD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary packaging benefits

5 weeks annual leave

ATO living expenses benefit up to $18,

Supportive team

Descrizione del lavoro

Churches of Christ, Home Assist Secure in Kenmore, is seeking a Client Services Officer to provide frontline customer service and administrative support to help clients live independently. You will join a friendly team and contribute to accurate records and timely responses.

The role emphasizes high-volume communication, data entry accuracy, and adherence to accreditation standards with opportunities for professional development and a values-driven workplace.

Competenze

• Experience in high-volume call handling.
• Strong data entry and attention to detail.
• Excellent organisational and communication skills.

Mansioni

• Answer a high volume of inbound and outbound calls, emails and client enquiries.
• Understand and action a diverse range of client requests.
• Receive client feedback and resolve or escalate issues.
• Manage records in line with accreditation standards and provide admin support.
• Action client, contractor and staff enquiries, referrals, bookings and cancellations.

Conoscenze

Telephone handling

Customer service

Data entry

Microsoft Office

Formazione

Certificate III Admin

Strumenti

Microsoft Office

Descrizione del lavoro

Client Services Officer | Home Assist Secure | Churches of Christ | Kenmore | Permanent Full Time

Permanent Full Time opportunitySalary packaging benefits & 5 weeks annual leaveSupportive & Experienced team

About the Opportunity

As a Client Services Officer with Churches of Christ , Home Assist Secure at our head office, you'll play an important role in provide customer service and administrative support for our vital community services. Join a friendly, caring and community minded team, you will enjoy supporting our clients to remain living independently, bringing light into their homes.

What you'll be responsible for

• Answering a high volume of inbound and outbound calls, emails and client enquiries;


• Understanding and actioning a diverse range of client requests and queries in a fast-paced environment;


• Receiving client feedback and resolving or escalating issues as appropriate;


• Managing records in line with accreditation standards and providing administrative support to the team, including compliance reporting;


• Actioning client, contractor, and staff enquiries, referrals, booking confirmations and cancelations.

About you

You are approachable, organised, and genuinely committed to creating positive client experiences. A practical problem-solver who can manage competing priorities, work accurately and remain calm and professional in a busy customer service environment.

You'll ideally bring:

• Certificate III in Business Administration, or an equivalent level of expertise and experience. (Highly regarded)


• Previous experience in large volume call taking will be highly regarded.


• The ability to receive client feedback and resolve and report any issues where appropriate.


• Ability to provide efficient and effective data entry with attention to detail.


• Proven skills across Microsoft Office applications (i.e., Word, Excel).

Importantly, you will be someone who closely aligns with our organisational values of Integrity, Compassion, Excellence and Courage, and is committed to providing exceptional care to older people.

Why join Churches of Christ?

Churches of Christ is one of Australia's largest and most diverse not-for-profit organisations, with a legacy of care and compassion spanning more than 140 years. Through our faith-based mission, the church and organisation work together to provide holistic support across family services, community housing, retirement living, home care and residential aged care, with services across Queensland and Victoria.

What we offer

• Competitive remuneration and superannuation


• Ability to take-up an ATO supported benefit of up to $18,549 on living expenses (mortgage repayments, rent, entertainment) paid from your gross income – before tax. Potentially reducing your tax burden, dependent upon individual circumstance, working for a for-purpose organisation.


• Generous annual leave to support your wellbeing and work-life balance.


• A supportive and positive workplace culture where collaboration and compassion matter.


• Meaningful work where you can make a genuine difference in the lives of older Australians.


• Opportunities for ongoing learning, development and professional growth.


• The opportunity to be part of a values-driven organisation committed to quality, dignity and compassionate care.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Applications will be assessed as they are received.