Client Services Officer HC

Harbourside Port Stephens; Port Stephens Council; Remote; AUD 50,000 - 65,000; Full time

Job summary

Harbourside Port Stephens is seeking a friendly front-of-house receptionist and administrator to support the Home Care and Assisted Living teams in Fingal Bay. The role is full-time with potential for job share, handling incoming calls, greeting visitors and directing enquiries to the right colleagues.

You will use MS Office and electronic systems, maintain accurate records and ensure confidential information is treated with care, contributing to a welcoming and efficient workplace.

Qualifications

• Experience in reception, administration and/or customer service, preferably in aged care, health or community services.
• Experience using electronic administration systems or client management systems.
• Experience ordering/coordinating stock or consumables is desirable but not essential.
• Strong organisational skills, accuracy and attention to detail.
• Experience working with confidential information.
• Proficient with using apps and workplace technology including MS Office Suite to access the internet, intranet and email, complete online training, submit leave requests and manage other employee functions.

Responsibilities

• Handle incoming calls and welcome visitors.
• Respond to routine enquiries or refer to relevant colleague.
• Support day-to-day operations for Home Care and Assisted Living.
• Maintain front-of-house administration and reception duties.
• Potential for job share arrangement.

Skills

Reception

Administration

Customer service

Organisational skills

Attention to detail

Confidential information handling

Tools

MS Office Suite

Electronic administration systems

Client management systems

Stock/consumables coordination

Job description

For more than 40 years, Harbourside has been a trusted, community-driven provider of aged care in Port Stephens. We focus on the individual needs and quality of life of our residents. Our roots in community care continue to shape our compassionate culture and commitment to supporting local seniors with dignity and respect.

About the company

Harbourside Port Stephens is set alongside the crystal blue waters of Port Stephens. As a not-for-profit aged care provider, employees can access up to $18,500 tax-free per year as part of the salary package, helping to maximise your take-home pay.

Job Description

About the role

This is a front-of-house reception and administration role ensuring the smooth day-to-day operation for Home Care and Assisted Living at Harbourside Fingal Bay. Responsible for incoming calls, welcoming visitors and responding to routine enquiries or referring them to the relevant colleague. The role is full time however there may be an opportunity for job share.

Desired Skills and Experience

Skills and Experience

• Reception, administration and/or customer service (preferably in aged care, health or community services).
• Experience using electronic administration systems or client management systems.
• Experience ordering/coordinating stock or consumables is desirable but not essential.
• Strong organisational skills, accuracy and attention to detail.
• Experience working with confidential information.
• Proficient with usingapps and workplace technology including MS Office Suite toaccessthe internet, intranet and email, completeonline training, submitleave requests and manageother employee functions.

Pre-Employment Requirements

• National Criminal History (Police) Check.
• Functional Assessment.
• Current Driver Licence.

We’re committed to creating a welcoming, inclusive and respectful workplace where everyone feels valued and supported to thrive - residents, clients and staff alike. We celebrate diversity and want our team to reflect the residents and communities we serve. As an Equal Employment Opportunity employer, we welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people,and those from diverse cultural, gender and lived experiences.