Client Services Officer HC

Harbourside Port Stephens; Fingal Bay; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Tax-free salary packaging up to $18,5

Job summary

Harbourside Port Stephens invites applications for a front‑of‑house reception and administration role supporting Home Care and Assisted Living in Fingal Bay. You will manage calls, greet visitors and route inquiries to the appropriate colleague, ensuring smooth daily operations.

The position is full‑time with potential for job share. Experience in aged care or health settings, MS Office proficiency and handling confidential information are valued.

Qualifications

• Reception/administration or customer service experience.
• Experience using electronic administration or client management systems.
• Stock coordination experience desirable but not essential.
• Strong organisational skills, accuracy and attention to detail.
• Experience handling confidential information.
• Proficient with MS Office Suite and workplace technology.

Responsibilities

• Front-of-house reception and administration for Home Care and Assisted Living.
• Handle incoming calls, welcome visitors and respond to routine enquiries.
• Refer enquiries to the relevant colleague.

Skills

Reception

Administration

Customer service

Organisational skills

Confidential information handling

Tools

MS Office Suite

Client management systems

Electronic administration systems

Job description

For more than 40 years, Harbourside has been a trusted, community-driven provider of aged care in Port Stephens. We focus on the individual needs and quality of life of our residents. Our roots in community care continue to shape our compassionate culture and commitment to supporting local seniors with dignity and respect.

About the company

Harbourside Port Stephens is set alongside the crystal blue waters of Port Stephens. As a not-for-profit aged care provider, employees can access up to $18,500 tax-free per year as part of the salary package, helping to maximise your take-home pay.

About the role

This is a front-of-house reception and administration role ensuring the smooth day-to-day operation for Home Care and Assisted Living at Harbourside Fingal Bay. Responsible for incoming calls, welcoming visitors and responding to routine enquiries or referring them to the relevant colleague. The role is full time however there may be an opportunity for job share.

Skills and Experience

• Reception, administration and/or customer service (preferably in aged care, health or community services).
• Experience using electronic administration systems or client management systems.
• Experience ordering/coordinating stock or consumables is desirable but not essential.
• Strong organisational skills, accuracy and attention to detail.
• Experience working with confidential information.
• Proficient with usingapps and workplace technology including MS Office Suite toaccessthe internet, intranet and email, completeonline training, submitleave requests and manageother employee functions.

Pre-Employment Requirements

The successful applicant will be required to have, or undertake:

• National Criminal History (Police) Check.
• Functional Assessment.
• Current Driver Licence.

We’re committed to creating a welcoming, inclusive and respectful workplace where everyone feels valued and supported to thrive - residents, clients and staff alike. We celebrate diversity and want our team to reflect the residents and communities we serve. As an Equal Employment Opportunity employer, we welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people,and those from diverse cultural, gender and lived experiences.