Service Manager - Residential Care

Harbourside Port Stephens; Port Stephens Council; Hybrid; AUD 150,000 - 180,000; Full time

Benefits offered by this job

Salary packaging up to $18,500 p.a.

Job summary

Harbourside Port Stephens is a not-for-profit aged care provider located alongside Port Stephens. This role leads the Residential Care management team, partnering with Care Managers, Clinical Quality and administration to ensure high-quality, compliant operations while fostering a positive culture.

A strong background in multipdisciplinary leadership within aged care or health services is essential, with familiarity with Aged Care Standards valued.

Qualifications

• Significant experience leading multip-disciplinary teams in residential aged care or health services.
• Deep knowledge of aged care operations, standards, funding and regulation.
• Proven ability to manage budgets, labour costs and performance metrics.
• Strong interpersonal, communication and stakeholder engagement skills.
• High integrity, resilience and ability to drive change.

Responsibilities

• Lead the Residential Care management team to meet operational and regulatory standards.
• Collaborate with Care Managers, Clinical Quality and admin to ensure quality care.
• Foster a positive, accountable culture across the site.
• Oversee workforce planning and budgeting to optimise performance.

Skills

Leadership

Regulatory compliance

Budgeting

Cost control

Stakeholder engagement

Communication

Workforce planning

Problem solving

Change management

Team development

Education

Tertiary qualification in health, aged care, business management or related discipline

Current AHPRA Registered Nurse (desirable)

Tools

MS Office

Electronic care systems

Workforce planning software

Job description

For more than 40 years, Harbourside has been a trusted, community-driven provider of aged care in Port Stephens. We focus on the individual needs and quality of life of our residents. Our roots in community care continue to shape our compassionate culture and commitment to supporting local seniors with dignity and respect.

About the company

Harbourside Port Stephens is set alongside the crystal blue waters of Port Stephens. As a not-for-profit aged care provider, employees can access up to $18,500 tax-free per year as part of the salary package, helping to maximise your take-home pay.

Job Description

About the role

Leading the Residential Care management team, the role works closely with Care Managers, the Clinical Quality team and administration staff to ensure operational, quality and regulatory standards are met, while fostering a positive, accountable culture. The successful applicant will demonstrate significant experience leading multipdisciplinary teams in residential aged care, health or human services. A deep understanding of the Aged Care Standards and experience working in a heavily regulated environment will be well regarded.

Desired Skills and Experience

• Deep knowledge of aged care operations, quality standards, funding and regulatory requirements.
• Strong leadership, judgement and decision-making capability.
• Ability to establish clear accountability and lead through change.
• Sound financial and commercial acumen, with experience managing budgets, labour costs and operational performance.
• Demonstrated skills in workforce planning, problem solving and organisational ability.
• Excellent interpersonal, conflict resolution and stakeholder engagement skills together with strong verbal and written communication.
• High level of professional integrity, accountability and resilience.
• Proficiency in electronic care, MS Office applications and workforce planning/business systems.

Qualifications

• A tertiary qualification or substantial equivalent experience in health, aged care, business management or a related discipline is required.
• Current AHPRA registration as a Registered Nurse is desirable but not essential.

Pre-employment Requirements

• National Criminal History (Police) Check.
• Functional Assessment.
• Accreditation check of qualifications.
• NDIS Worker Screening Check.

We're committed to creating a welcoming, inclusive and respectful workplace where everyone feels valued and supported to thrive - residents, clients and employees alike. We celebrate diversity and want our team to reflect the residents and communities we serve. As an Equal Employment Opportunity employer, we welcome applications from people of all backgrounds including Aboriginal and Torres Strait Islander people, and those from diverse cultural, gender and lived experiences.