Client Services Officer | Full-time Temporary with a Possibility of Permanency

Australian Capital Territory; Canberra; On-site; AUD 65,000 - 85,000; Full time

Job summary

ACT Leave, formally the Long Service Leave Authority of the ACT Government, is seeking a Client Services Officer to deliver high quality customer service to clients. This full-time temporary role reports to the Operations Team Managers and requires applying relevant legislation to day-to-day enquiries.

The position is available immediately until 30 June 2027 with a possibility of permanency, and includes development opportunities within a supportive team focused on responsive, reliable and

Qualifications

Responsibilities

• Provide excellent customer service to clients and handle inquiries.
• Assist in applying relevant legislation to day-to-day client issues.
• Work under the direction of Operations Team Managers to support team success.

Job description

Client Services Officer
Full-time Temporary with a Possibility of Permanency

Details: The Long Service Leave Authority (ACT Leave) is a Statutory Authority of the ACT Government responsible for the administration of portable long service leave benefit schemes for covered industries within the ACT.

Our vision is to make portable long service leave universally understood and recognised as an important and accepted part of the employment landscape. Our activities are determined by the Long Service Leave (Portable Schemes) Act 2009, and we are governed by a Board of Directors appointed under the legislation. ACT Leave is headed by the Chief Executive Officer and Registrar, supported by an Executive Team comprising the Deputy Registrar, Chief Operations Officer, and Chief Finance Officer.

As the Client Services Officer, you will be responsible for supporting team success. Under the direction of the Operation Team Managers, you will contribute to the work of the team and ensure every client receives the best possible customer service. This combined with your expertise in understanding and applying legislation will ensure excellent results.

ACT Leave provides staff with flexible working arrangements and access to a range of roles and professional development and training opportunities tailored to their career goals and ambitions. Our values: Responsive, Reliable, Approachable, Transparent, and Informative, are at the core of our organisation. We display these values in everything we do, to deliver quality customer service outcomes, exhibit teamwork, be proactive and willing to continuously improve, be outcome focused, accountable for our actions and promote and maintain public confidence in our work.

Note: This is a temporary position available immediately until 30 June 2027 with the possibility of permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

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Note

This is a temporary position available immediately until 30 June 2027 with the possibility of permanency.