Concierge Office Manager And Administrative Support Officer | Full-Time Temporary With A Possibility

Australian Capital Territory; Canberra; On-site; AUD 65,000 - 75,000; Full time

Job summary

ACT Government is seeking a proactive Concierge Office Manager and Administrative Support Officer to support Griffin Centre operations in Canberra. This full‑time temporary role covers front‑of‑house duties, room bookings, and client liaison, with potential for permanency based on business needs.

You will ensure safe, welcoming spaces for tenants, hirers, visitors and the community while delivering high‑quality customer service and contributing to venue improvements across ACT Government venues.

Qualifications

• Must hold Class C Driver's Licence.

Responsibilities

• Manage room booking enquiries and administer booking processes for Griffin Centre.
• Provide front‑of‑house and admin support to the broader Community and Government Engagement team.
• Coordinate operational requirements to ensure a safe, functional, welcoming venue and positive stakeholder experiences.

Skills

Driver's Licence

Job description

Concierge Office Manager and Administrative Support Officer
Full-time Temporary with a Possibility of Permanency

Details:

The Venues team sits within Infrastructure Canberra in the Community and Government Engagement branch and is responsible for the management and operation of a range of community facilities across the ACT. These venues play an essential role in supporting community connection, service delivery, and accessible spaces for local groups, organisations, and the broader community.

We are seeking a motivated and community‑minded professional to support the day‑to‑day operations of the Griffin Centre, a vibrant and diverse community hub, and, over time and subject to business needs, contribute to venue support across other community facilities such as the Gungahlin Community Centre. This role provides the essential front‑of‑house presence for the Griffin Centre, ensuring tenants, hirers, visitors, and community members receive high‑quality customer service and timely support.

You will manage room booking enquiries, administer booking processes, coordinate operational requirements, and ensure the venue remains safe, functional, and welcoming. The position also provides administrative support to the broader Community and Government Engagement team. This is a dynamic role where no two days are the same. It requires someone who is organised, adaptable, proactive, and confident working both independently and as part of a team.

You will be the key point of contact for clients and stakeholders, contribute to efficient venue operations, and support the continuous improvement of systems and processes. The Community and Government Engagement branch is committed to delivering high‑quality services across ACT Government venues and supporting positive community experiences. Our teams work collaboratively to ensure safe and accessible facilities, strong stakeholder relationships, and responsive customer service.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility / Other Requirements

Required

• Class C Drivers Licence

Preferred

• Holds or has ability to obtain Asbestos Awareness, Silica Awareness and White Card

Note: This is a temporary position available 12 November 2026 until 31 March 2027 with the possibility of extension up to 12 months and/or permanency. Selection may be based on application and referee reports only. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed‑term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .