Client Services Officer — Financial Support for Communities

Mane Consulting; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

The NSW Government in Parramatta is seeking a Client Service Officer to join our on-site team. This full-time role focuses on delivering high-quality, empathetic financial services to clients and their families, with strong emphasis on accuracy and timely responses.

You will manage a caseload, communicate clearly, and collaborate with internal teams to ensure coordinated outcomes. A customer-first mindset and attention to detail are essential.

Qualifications

• Experience in customer-focused environments.
• Strong communication and interpersonal skills.
• Ability to manage competing priorities with consistent service.
• Comfortable in a policy-driven framework.
• Willingness to participate in rosters and quality reviews.

Responsibilities

• Manage a caseload of clients and deliver timely services.
• Communicate with clients to understand financial needs and build rapport.
• Collaborate with internal teams for coordinated outcomes.
• Escalate complex matters to senior staff as needed.
• Maintain records and contribute to process improvements.
• Participate in phone rosters and quality assurance reviews.

Skills

Customer service

Communication

Interpersonal skills

Time management

Attention to detail

Job description

The NSW Government in Parramatta is seeking a Client Service Officer to join our on-site team. This full-time role focuses on delivering high-quality, empathetic financial services to clients and their families, with strong emphasis on accuracy and timely responses.

You will manage a caseload, communicate clearly, and collaborate with internal teams to ensure coordinated outcomes. A customer-first mindset and attention to detail are essential.