Client Services Officer

Country Hearing Care Pty Ltd; Moss Vale; On-site; AUD 26,000 - 34,000; Part time

Job summary

Country Hearing Care is seeking a Clinical Services Officer for our Moss Vale Clinic in New South Wales. This hands-on, customer-focused role supports reception, administration, billing and patient care with warmth and professionalism.

Responsibilities include managing appointments, greeting clients, processing invoices, safeguarding confidential health information, and assisting with minor hearing aid maintenance.

Qualifications

• Proven experience in medical reception, clinical administration, or high-level customer service roles.
• Excellent written and verbal communication with dedication to client care.
• Strong computer literacy with scheduling software, invoicing, and patient management systems.
• Comfort learning minor hands-on hearing aid maintenance and troubleshooting.
• Ability to multitask, manage phone enquiries, and greet clients in a busy clinic.
• High level of discretion when handling confidential health records.

Responsibilities

• Manage the clinic schedule for smooth appointments.
• Greet and liaise with clients, creating a welcoming environment.
• Generate invoices and process payments accurately.
• Protect sensitive client health information with confidentiality.
• Assist clients with minor hearing aid maintenance.
• Answer and manage phone calls as the first point of contact.

Skills

Medical reception

Clinical admin

Customer service

Communication skills

Scheduling software

Invoicing

Patient management

Hearing aid basics

Time management

Discretion

Job description

Calling all customer-focused administrative superstars!

Do you want to make a real difference in a team that values connection and care? Country Hearing Care is hiring a Clinical Services Officer to support our Moss Vale Clinic.

Picture this:

Responsibilities

• Managing the clinic schedule to keep appointments running smoothly and efficiently.
• Greeting and liaising with our wonderful clients, creating a warm, welcoming environment from the moment they walk through the door.
• Generating invoices and processing payments accurately and seamlessly.
• Managing sensitive client health information with the utmost care, confidentiality, and attention to detail.
• Assisting clients with minor hearing aid maintenance to help keep them connected to the world around them.
• Answering and managing phone calls, serving as the friendly voice and first point of contact for our community.

This is a rewarding hands-on role where your administrative flair and empathy directly impact the lives of our clients every single day!

What are we looking for?

We welcome applications from motivated, compassionate professionals who possess the following:

• Proven Experience: Background in medical reception, clinical administration, or high-level customer service roles.
• Communication Skills: Excellent written and verbal communication with a strong dedication to delivering top-tier client care.
• Tech & Admin Savvy: Strong computer literacy with experience in scheduling software, invoicing, and patient management systems.
• Technical Aptitude: Comfort and confidence in learning to perform minor, hands-on hearing aid maintenance and troubleshooting.
• Time Management: Ability to multitask, manage phone inquiries, and handle face-to-face interactions in a busy clinic setting.
• Discretion: High degree of integrity and care when managing confidential health records.
• This role is 2 days per week. 9:00am - 5:00pm, Thursday and Friday.

About Country Hearing Care & Our Culture

Country Hearing Care (CHC) is a family-owned, independent, and ethical Hearing Healthcare provider. We employ a diverse and dynamic team with permanent clinics in Mildura, Swan Hill, Echuca, Bendigo, Ballarat, Broken Hill, Moss Vale and Barossa. Our core focus is firmly fixed on building positive, long-lasting relationships with our community and providing the highest possible level of care to our clients.

We pride ourselves on an exceptional company culture and live by our core company values, IMPACT:

Integrity:"We maintain transparency and trust in every interaction, ensuring our clients' hearing journey is supported by ethical, honest care."

Mission-focused:"We are committed to improving hearing healthfor our clients through every service we provide."

Progressive Services:"We provide cutting-edge solutionsto deliver the best possible care for our clients."

Authenticity:"We offer personalised care, with solutions tailored to meet each client’s individual needs."

Community Engagement:"We strive to make a positive impactby improving hearing health in the communities we serve."

Team Orientation:“We work as a team to provide the highest level of care,putting our clients’ wellbeing at the heart of everything we do.”