Client Care Representative - Cairns | Pt

Sonova International; Cairns Regional; On-site; AUD 32,000 - 42,000; Part time

Benefits offered by this job

Base salary + bonuses

Salary packaging

Uniform allowance

Parental leave

Birthday leave

Employee discounts

Product discounts

Wellbeing & EAP

LinkedIn Learning

Career growth

Values-driven culture

Innovative employer

Rewarding role

Job summary

Connect Hearing Cairns, part of Sonova, is seeking a friendly customer service/admin professional to join our hearing clinic in Cairns, QLD. You will welcome clients, schedule appointments and support clinicians, offering personalised service to our older clients.

This permanent part-time role offers 22.8 to 30 hours per week with options for full days or shorter days. Training provided, ongoing support, and opportunities to grow within a values-driven team at the forefront of hearing health.

Qualifications

• Prior experience in face-to-face customer service or administration
• Passion for delivering excellent client experiences
• Strong communication and active listening skills
• Resilient, motivated and energetic
• Excellent organisational and time management
• Ability to work autonomously and in a team
• Focus on outcomes for the clinic and clients
• Intermediate computer skills
• Interest in hearing aids features and maintenance

Responsibilities

• Welcoming clients and managing their experience
• Scheduling and confirming appointments
• Providing administrative support to Clinicians
• Managing day-to-day clinic operations including opening/closing
• Managing clinic phone line and email inbox
• Billing clients and processing payments
• Learning and using clinic software

Skills

Customer service

Administration

Communication skills

Active listening

Organisational skills

Time management

Autonomous work

Team collaboration

Computer skills

Hearing aid basics

Job description

Job Description

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands‑on customer service/admin professional at our hearing clinic in Cairns, QLD.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a permanent part‑time position offering 22.8 to 30 hours per week. Hours can be worked as full days or spread across 5 shorter days, depending on your availability and business needs. Additional hours may be available to support leave coverage when required.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day‑to‑day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self‑motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• Intermediate computer skills
• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Uniform Allowance
• Paid Parental Leave
• Paid Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

#LI-APL #MedicalAdmin #ClientCare #Part-Time