Client Care Representative - Sydney South | CAS

Sonova Group; Sydney; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Competitive pay

Employee discounts

Wellbeing program

Learning platform access

Job summary

Connect Hearing is seeking a friendly Client Care Representative to join our team in Revesby, with adaptions to support Sutherland and Rockdale clinics as needed. The role emphasizes patient-focused service and efficient clinic operations, including admin tasks and coverage across locations.

We offer training, flexible casual shifts 9:00am-5:00pm, and the chance to work with older clients to support hearing health. Travel between sites will be part of the role.

Qualifications

• Experience in face-to-face customer service and/or administration roles.
• Excellent communication and time management skills.
• Willingness to travel between clinic locations to support teams and clients.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Managing day-to-day operations of clinics, including opening/closing procedures.
• Handling clinic phone line and shared email inbox.
• Billing clients and processing a range of payments.
• Learning and using a range of software and applications.

Skills

Face-to-face customer service

Administration

Scheduling

Billing

Communication

Teamwork

Tools

MS Office

Job description

Love interacting with people and providing 5-star client service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional to join our team as a Client Care Representative. Based primarily at our Revesby clinic, this role will also provide support across our Sutherland and Rockdale clinics as needed, offering variety and the opportunity to work across multiple locations.

You will play an important role within our business, providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse, client-facing role. Full training and ongoing support will be provided.

This is a casual position offering flexible shifts between Monday and Friday, 9:00am to 5:00pm. We are currently able to offer increased hours due to extended leave coverage within the team, making this an excellent opportunity for someone seeking consistent work. Hours may vary over time based on business needs and team requirements. You'll support multiple clinic locations and provide coverage for planned and unplanned leave as needed. We're seeking someone who enjoys variety, is adaptable, and is happy to travel between clinic locations to support our teams and clients.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• Intermediate computer skills
• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Competitive hourly rate plus super
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

#Casual #MedicalAdmin #ClientCare

Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.