Client Services Officer

Uniting Country SA; Copper Coast; On-site; AUD 47,000 - 51,000; Part time

Benefits offered by this job

Flexible working arrangements

Salary packaging benefits

Employee Assistance Program (EAP)

Job summary

Uniting Country SA is seeking a part-time Client Services Officer for Kadina (0.6FTE). You will be the first point of contact, responding to inquiries at the front counter or by phone, identifying needs and directing people to suitable programs, while handling administrative tasks to support service delivery.

Desirable candidates will have excellent communication and time management, with the ability to engage a diverse range of clients.

Qualifications

• Strong communication and interpersonal skills.
• Ability to engage with a wide range of clients and stakeholders.
• Excellent organisational and time management skills with the ability to multi-task.

Responsibilities

• Assist front counter or phone inquiries and determine client needs.
• Connect clients with appropriate programs and address immediate needs.
• Handle administrative tasks as part of the role.
• Support meaningful part-time work and contribute to the local community.

Skills

Communication

Client engagement

Organisational skills

Empathy

Education

Certificate IV in related discipline

Job description

About Us

We are one of the largest and progressive not-for-profit regional community services providers in South Australia. Established over 100 years ago, we are headquartered in Port Pirie with over 340 talented, qualified employees and over 170 dedicated volunteers.

Our positive, hands-on involvement in regional communities is rewarding and enriching, both for staff and for the people we work with.

Every day we celebrate diversity, thrive on inclusion and demand equity. We provide a collaborative, supportive and flexible working environment while constantly advocating for change to make things even better!

About You

We are always on the lookout for people who share our values and passion to join our team. We can offer you the chance to thrive in a career that makes a difference in people's lives.

If you are kind, compassionate, believe in a society that is fair and justice for all the community, then we want you!

Why Join Us

You will have:

• Flexible working arrangements and salary packaging benefits.
• An inclusive culture of dedicated, passionate and professional team members.
• A seat at the table where grassroots changes/improvements are made to tackle social justice issues.
• Access to an Employee Assistance Program and Wellbeing initiatives.
• A career pathway with a comprehensive induction, as well as continuous training.
• Ongoing support and professional development opportunities.

In addition to your salary, you can package up to $15,900 per year pre-tax, plus up to $2,650 for Meals and Entertainment. See how salary packaging could increase your take-home pay using the CBB Salary Packaging Calculator.

We recognise that diversity in our workforce enables us to better support our clients' aspirations and goals. So, if you are a person living with a disability, an Aboriginal and/or Torres Strait Islander person, LGBTIQA+ person, from a culturally diverse group, have lived experience or are unique in any other way, we would love to hear from you.

We are a White Ribbon Accredited Workplace and proud to be recognised as a Gold Tier employer in the Australian Workplace Equality Index (AWEI) through Pride in Diversity.

Description

About The Position

Location: Kadina

Status: Part Time Ongoing (0.6FTE - Monday - Wednesday work days)

Classification and Rate: SCHADS Level 3, $40.49 per hour

Closing Date for Applications: Sunday, 20th of September. (Midnight)

The Client Services Officer is the first point of contact for people requiring or enquiring about our services.

As the Client Services Officer, you will assist and respond to people who present at the front counter or phone in on the generic number. You will briefly listen to the person, determine their needs and what assistance is most appropriate, and ensure the person is connected with the programs that will address their immediate needs. Administration tasks are also part of this role.

This is an ideal opportunity for someone seeking meaningful part-time work, returning to the workforce, or looking for a role where they can make a genuine difference in their local community.

Skills and Experiences

You will:

• Have strong communication and interpersonal skills.
• Be able to engage with a wide range of clients and stakeholders.
• Have excellent organisational and time management skills with the ability to multi-task.
• Be warm, friendly and empathetic.

It is desirable for you to have:

• Current Australian Drivers Licence.
• Relevant experience, in a paid or voluntary capacity.

A Certificate lV (or above) in a related discipline will be highly regarded.

You may also need to travel between Uniting Country SA sites or interstate as required.

All offers of employment are subject to the screening and assessment requirements of the Children and Young People (Safety) Act 2017 and any other legislation that interacts with it.

Please contact Natalie Waite on 0484 018 563 for any questions concerning this position and/or the salary range.

Curious about our culture and how we include everyone? We invite you to ask questions and, if needed, request adjustments or support at any stage of the recruitment process. This invitation is for all applicants and includes Aboriginal and Torres Strait Islander peoples, people with disability and/or neurodivergence, people from diverse cultural and faith backgrounds, those experiencing language or communication barriers, and people of diverse sexualities and gender identities. Contact Ethan Walter, Recruitment Specialist, at [e-mail] or 0466 503 880.