Manager Case Work Tamworth/Armidale - Full Time 76 Hours

Challenge Community Services; Tamworth; On-site; AUD 74,000 - 77,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Meal and entertainment benefits

Extra annual leave

Fitness Passport

Ongoing training and development

Company vehicle

Safety and wellbeing support

Job summary

Challenge Community Services in Tamworth/Armidale seeks a Manager Case Work to lead the Foster Care Case Work team, ensuring high-quality, person-centred support for children and young people in Out-of-Home Care. The role demands travel between Tamworth and Armidale and provides not-for-profit salary packaging, a company vehicle, training and wellbeing supports.

Lead, supervise and develop case plans, maintain compliant files, and build strong partnerships with families and service providers

Qualifications

• Tertiary qualifications in Human Services or a related field such as Social Welfare, Education, Psychology, Health, Nursing or Disability.
• Minimum three years’ experience in child protection, Out-of-Home Care, disability or health-related fields.
• At least two years’ demonstrated management experience.
• Demonstrated ability to develop and implement high-quality case plans.
• Strong communication, negotiation, influencing and mediation skills.
• Ability to work autonomously, manage competing priorities and meet deadlines.
• Competency in Microsoft Office.
• Commitment to improving outcomes for children and young people, with a strong understanding of their safety, welfare and wellbeing.
• Ability to maintain a safe work environment and work effectively as part of a team.
• Knowledge of relevant legislation, NSW Child Safe Standards for Permanent Care and the Permanency Support Program.
• Tertiary qualifications in management.

Responsibilities

• Lead, supervise and support the Foster Care Case Work team, including regular supervision and performance management.
• Oversee case allocation, case planning, case reviews and the maintenance of accurate, compliant case files.
• Support children, young people and foster carers to achieve positive outcomes and maintain stable placements.
• Build effective relationships with families, government departments, community organisations and health, education and other service providers.
• Ensure compliance with relevant legislation, NSW Out-of-Home Care Standards, policies and procedures.
• Monitor service quality, reporting, administration, incidents and complaints, ensuring matters are addressed within required timeframes.
• Contribute to policy development, continuous improvement, staff training and operational planning.
• Maintain confidentiality and promote a safe, culturally responsive and inclusive environment.

Skills

Leadership

Case management

Communication

Negotiation

Microsoft Office

Time management

Teamwork

Compliance

Policy knowledge

Education

Human Services degree

Management qualification

Job description

Manager Case Work Tamworth/Armidale - Full Time 76 Hours

Challenge Community Services – Tamworth NSW

Challenge Community Services is seeking an experienced Manager Case Work to lead and support our Foster Care Case Work team. You will play a key role in ensuring children and young people in Out-of-Home Care receive high-quality, person-centred support that promotes their safety, wellbeing and positive outcomes.

Working closely with the Regional Manager, case workers, carers and external stakeholders, you will provide effective leadership, oversee case management practices and ensure compliance with relevant legislation, standards and organisational policies.

Please note that this role requires travel between Tamworth and Armidale.

• SCHAD’s Award Level 5 Pay rates from$53.43– $55.85
• Salary Packaging: Not-for-profit salary packaging available, including $15,900 tax-free + $2,650 meal and entertainment benefits per FBT year. (if eligible)
• Option to purchase extra annual leave (if eligible)
• Fitness Passport access for you & family (eligibility criteria applies)
• Ongoing training & professional development
• Fully maintained company vehicle with FBT contribution
• Safety and Wellbeing support via Sonder

Duties:

• Lead, supervise and support the Foster Care Case Work team, including regular supervision and performance management.
• Oversee case allocation, case planning, case reviews and the maintenance of accurate, compliant case files.
• Support children, young people and foster carers to achieve positive outcomes and maintain stable placements.
• Build effective relationships with families, government departments, community organisations and health, education and other service providers.
• Ensure compliance with relevant legislation, NSW Out-of-Home Care Standards, policies and procedures.
• Monitor service quality, reporting, administration, incidents and complaints, ensuring matters are addressed within required timeframes.
• Contribute to policy development, continuous improvement, staff training and operational planning.
• Maintain confidentiality and promote a safe, culturally responsive and inclusive environment.

Skills and Experience:

• Tertiary qualifications in Human Services or a related field, such as Social Welfare, Education, Psychology, Health, Nursing or Disability.
• Minimum three years’ experience in child protection, Out-of-Home Care, disability or health-related fields.
• At least two years’ demonstrated management experience.
• Demonstrated ability to develop and implement high-quality case plans.
• Strong communication, negotiation, influencing and mediation skills.
• Ability to work autonomously, manage competing priorities and meet deadlines.
• Competency in Microsoft Office.
• Commitment to improving outcomes for children and young people, with a strong understanding of their safety, welfare and wellbeing.
• Ability to maintain a safe work environment and work effectively as part of a team.
• Knowledge of relevant legislation, NSW Child Safe Standards for Permanent Care and the Permanency Support Program.
• Tertiary qualifications in management.

About Us:

Since 1958, Challenge Community Services has been supporting people, strengthening communities and creating opportunities across regional New South Wales and South East Queensland.

We provide disability services, foster care, allied health and social enterprise opportunities that empower people to live their best lives.

Our work is driven by a simple belief: everyone deserves the opportunity to belong, grow and thrive. Every role at Challenge Community Services contributes to making a meaningful difference in the lives of the people and communities we support.

Confidential enquiries can be made by contacting Natasha McKay

Closing Date - 15th November 2026

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.