Client Services Manager

Horizon Nexus Partners; Melbourne; On-site; AUD 90,000 - 150,000; Full time

Job summary

Horizon Nexus Partners in Melbourne seeks a Senior Client Services Manager to lead client administration across a portfolio of entities. You will coordinate onboarding, ongoing compliance, and corporate secretarial activities, ensuring deadlines are met and service delivery is timely and accurate.

You will mentor the administration team, streamline workflows, liaise with clients and regulatory bodies, and apply strong knowledge of ASIC, ATO, and associated tools to improve processes and client

Qualifications

• Five years' experience in client services, corporate secretarial or practice administration in an accounting or advisory firm.
• Strong knowledge of ASIC, ATO and corporate secretarial requirements.
• Experience coordinating workflows and statutory deadlines.
• Excellent communication, organisation and problem-solving skills with attention to detail.
• Proficiency in Microsoft Office; familiarity with BGL CAS 360, Xero Practice Manager, FYI Docs and ATOmate is highly regarded.

Responsibilities

• Coordinate daily client administration workflows, priorities and deadlines.
• Manage client onboarding, offboarding, takeovers and engagement documentation.
• Coordinate corporate secretarial administration and ASIC compliance using BGL CAS 360.
• Manage company and trust establishments, entity changes and registrations.
• Prepare ASIC annual reviews, statutory lodgements and maintain company records.
• Review and action ATO correspondence through ATOmate, including deferrals and compliance enquiries.
• Monitor tax lodgement deadlines and coordinate approved lodgements.
• Liaise with clients, accountants and regulatory bodies to support timely service delivery.
• Provide day-to-day guidance and technical support to administration team members.
• Identify opportunities to improve workflows, systems and processes.

Skills

Client services

Corporate secretarial

Workflow coordination

Communication

Attention to detail

Tools

BGL CAS 360

Xero Practice Manager

FYI Docs

ATOmate

Job description

Reporting to the Operations Manager, you'll work closely with Partners, accountants and advisers to ensure client requests progress efficiently, workflows remain on track and statutory deadlines are met. This is a senior, hands‑on role offering variety, autonomy and the opportunity to improve how we work.

Key responsibilities

• Coordinate daily client administration workflows, priorities and deadlines.
• Manage client onboarding, offboarding, takeovers and engagement documentation.
• Coordinate corporate secretarial administration and ASIC compliance using BGL CAS 360.
• Manage company and trust establishments, entity changes and registrations.
• Prepare ASIC annual reviews, statutory lodgements and maintain company records.
• Review and action ATO correspondence through ATOmate, including deferrals and compliance enquiries.
• Monitor tax lodgement deadlines and coordinate approved lodgements.
• Liaise with clients, accountants and regulatory bodies to support timely service delivery.
• Provide day-to-day guidance and technical support to administration team members.
• Identify opportunities to improve workflows, systems and processes.

About you

• At least five years' experience in client services, corporate secretarial or practice administration within an accounting or advisory firm.
• Strong knowledge of ASIC, ATO and corporate secretarial requirements.
• Experience coordinating workflows and statutory deadlines.
• Excellent communication, organisation and problem-solving skills, with strong attention to detail.
• Proficiency in Microsoft Office; BGL CAS 360, Xero Practice Manager, FYI Docs and ATOmate experience highly regarded.

About us

At Horizon Nexus Partners, we're building something different. Our purpose is to become Australia's pre‑eminent independent professional services firm by combining exceptional technical expertise with a collaborative, people‑first culture. As our business grows, we're seeking an experienced Client Services Manager to join our Private Tax team, coordinating client administration, workflows and corporate secretarial compliance across a portfolio of more than 2,500 entities.