Client Services Manager

CMBM Facility Services Pty; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company phone

Company laptop

Company vehicle

Job summary

CMBM Facility Services Pty is seeking a conscientious, performance-driven Client Services Manager to oversee cleaning operations at key client sites in Western Brisbane. You will report to the Operations Manager and lead front-line staff to deliver high-quality services in accordance with scopes of works.

The role requires strong interpersonal and problem-solving skills, the ability to build relationships with clients and contractors, and proficiency with IT systems and administrative software.

Qualifications

• Experience in managing/supervising (preferably in cleaning/facilities).
• Ability to deliver high-quality cleaning services to clients.
• Strong interpersonal, communication, and presentation skills.
• Able to establish rapport with client representatives and staff.
• Proficient with IT systems and administrative software.
• Valid Queensland Blue Card or ability to obtain one.

Responsibilities

• Deliver first-rate customer service and ensure client satisfaction.
• Establish productive relationships with stakeholders.
• Conduct regular quality inspections and client liaison at client sites.
• Assist with stock control and ordering of cleaning products, equipment and chemicals.
• Supervise front-line staff and build trust with teams.
• Utilise IT systems and administrative software effectively.
• Demonstrate commitment to diversity, safety, continuous improvement and development.

Skills

Customer service

Communication

Stakeholder management

Leadership

Problem solving

Organisational skills

Diversity & safety

Tools

IT systems

Administrative software

Job description

Job Description

CMBM (Clean, Maintain, Build, Manage) is a well-established Queensland owned and operated Facility Services and Cleaning business, enjoying continued growth throughout the State.

About the role:

We are looking for a conscientious, performance-driven Client Services Manager to oversee Cleaning operations at key client sites in Western Brisbane area.

The role reports to the Operations Manager and drawing on previous successful experience in managing / supervising (preferably gained in the cleaning / facilities sector). The successful applicant will ensure the delivery of high-quality cleaning services to clients, in accordance with agreed scopes of works and will ensure that services delivered consistently meet or exceed client’s expectations.

Key responsibilities include:

• Quickly establish personal & professional credibility with client representatives, contractors and front line employed staff.
• Deliver first rate customer service and ensure client satisfaction.
• Establish productive working relationships with all stakeholders.
• Undertake regular and frequent quality inspections and client liaison at client’s sites (company branded vehicle provided).

There will be some stock control and ordering (including cleaning products, equipment, and chemicals) and regular use of a range of administrative and business management software / systems.

The successful applicant will be able to demonstrate:

• Be able to quickly establish rapport and build productive working relationships including supervising employed front line staff.
• Possess highly effective interpersonal, communication, influencing and personal presentation skills.
• Be competent at identifying issues, analysing and resolving problems.
• Have a natural flair for organising and prioritising and ‘getting the job done’.
• Be competent using IT systems and new technology e.g. Laptop, Ipad, Iphone, etc.
• Demonstrate commitment to diversity, safety, continuous improvement and personal development.
• Possession of a blue card or able to obtain one.

Why work with us?

CMBM prides itself on:

• Offering competitive remuneration package
• Supporting the continuous learning and professional development of our employees, in turn promoting career progression through the company
• We celebrate the success of our employees through formal and informal rewards and recognition
• We have a strong organizational culture which celebrates diversity and encourages passion, innovation, collaboration, accountability, and empowerment.

What’s in it for you?

• Company mobile phone, laptop and vehicle
• Flexible start times
• Motivated and supportive team
• Great work life balance
• Calendar of cultural events, monthly BBQs, birthday celebrations

Previous success in a similar role in a fast paced, complex environment will have prepared you to operate with significant autonomy and hit the ground running. The successful applicant must have a current QLD driver’s license to drive company branded vehicle and hold or be eligible to obtain a WWC Blue Card. A satisfactory recent Police Criminal History Check will be necessary.

CMBM Facility Services is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Immediate start available.