Field Client Services Manager – Cleaning Ops & Growth

CMBM Facility Services Pty; Rockhampton Regional; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

Laptop

Mobile phone

Uncapped commissions

Training & development

Career progression

Job summary

CMBM Facility Services is a Queensland-owned and operated business delivering cleaning services across the Rockhampton region. We are seeking a Client Services Manager to oversee cleaning operations across key client sites with an immediate start.

This on-the-road role places you as the main contact for clients and frontline teams, coordinating service delivery, maintaining relationships and promoting additional services.

Qualifications

• Experience in Cleaning or similar industry.
• Excellent communication and customer service skills.
• Strong administration and computer skills incl. Word/Excel/Outlook.
• QLD Driver Licence required.
• Blue Card or willingness to obtain one.
• Police check or willingness to obtain one.

Responsibilities

• Travel between client sites daily using company vehicle.
• Build and maintain client relationships with staff and contractors.
• Conduct regular site inspections and client check-ins.
• Monitor service quality and client satisfaction.
• Identify opportunities for service improvement and upsell.
• Coach and support frontline teams.
• Use Word, Excel, Outlook and SharePoint for reporting.
• Assist with stock control and equipment ordering.
• Ensure compliance with procedures and client requirements.

Skills

Communication skills

Customer service

Administration skills

IT proficiency

Driver licence

Blue Card

Sales awareness

Tools

Microsoft Word

Excel

Outlook

SharePoint

Job description

CMBM Facility Services is a Queensland-owned and operated business delivering cleaning services across the Rockhampton region. We are seeking a Client Services Manager to oversee cleaning operations across key client sites with an immediate start.

This on-the-road role places you as the main contact for clients and frontline teams, coordinating service delivery, maintaining relationships and promoting additional services.