Client Services Coordinator & Receptionist

MSWA; City Of Bunbury; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Growth opportunities

Generous leave

Discounts

Wellbeing program

Job summary

MSWA Albany Services Centre is seeking a Receptionist and Client Services Coordinator to be the welcoming face of MSWA. You’ll deliver outstanding customer service, handle client intake and onboarding, and support daily administration to ensure a smooth service delivery.

Join a team focused on client-centred care, privacy compliance, and collaborative practice with clinicians and service teams across WA. This role is based on site in Albany and offers structured training and opportunities for

Qualifications

• Must-have: excellent customer service skills.
• Current C class driver's licence (unrestricted).
• NDIS Worker Screening Check and Orientation Module (or willingness to obtain).
• Strong communication and ability to work effectively in a team.

Responsibilities

• Deliver exceptional customer service as the first point of contact for clients, families, visitors and stakeholders.
• Coordinate client enquiries and onboarding, supporting new and returning clients to access MSWA services.
• Manage reception operations including phone calls, emails, appointments, room bookings and visitor management.
• Provide high-quality administrative support, maintain records, prepare documentation and ensure privacy compliance.
• Support client service excellence by recording enquiries and facilitating timely follow-up.
• Handle EFTPOS, cash reconciliation, banking activities, supply ordering and fleet administration.
• Build relationships with clients and clinicians to deliver client-centred outcomes.
• Promote continuous improvement and ensure alignment with quality and compliance standards.

Skills

Customer service

Communication

Teamwork

Education

Certificate 3 in Business Administration

Tools

Client management systems

Telephone systems

Job description

MSWA Albany Services Centre is seeking a Receptionist and Client Services Coordinator to be the welcoming face of MSWA. You’ll deliver outstanding customer service, handle client intake and onboarding, and support daily administration to ensure a smooth service delivery.

Join a team focused on client-centred care, privacy compliance, and collaborative practice with clinicians and service teams across WA. This role is based on site in Albany and offers structured training and opportunities for