Receptionist/Client Services Coordinator

MSWA; City Of Bunbury; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Growth opportunities

Generous leave

Discounts

Wellbeing program

Job summary

MSWA Albany Services Centre is seeking a Receptionist and Client Services Coordinator to be the welcoming face of MSWA. You’ll deliver outstanding customer service, handle client intake and onboarding, and support daily administration to ensure a smooth service delivery.

Join a team focused on client-centred care, privacy compliance, and collaborative practice with clinicians and service teams across WA. This role is based on site in Albany and offers structured training and opportunities for

Qualifications

• Must-have: excellent customer service skills.
• Current C class driver's licence (unrestricted).
• NDIS Worker Screening Check and Orientation Module (or willingness to obtain).
• Strong communication and ability to work effectively in a team.

Responsibilities

• Deliver exceptional customer service as the first point of contact for clients, families, visitors and stakeholders.
• Coordinate client enquiries and onboarding, supporting new and returning clients to access MSWA services.
• Manage reception operations including phone calls, emails, appointments, room bookings and visitor management.
• Provide high-quality administrative support, maintain records, prepare documentation and ensure privacy compliance.
• Support client service excellence by recording enquiries and facilitating timely follow-up.
• Handle EFTPOS, cash reconciliation, banking activities, supply ordering and fleet administration.
• Build relationships with clients and clinicians to deliver client-centred outcomes.
• Promote continuous improvement and ensure alignment with quality and compliance standards.

Skills

Customer service

Communication

Teamwork

Education

Certificate 3 in Business Administration

Tools

Client management systems

Telephone systems

Job description

About The Role

At MSWA, we’re committed to providing tailored care and support for individuals living with neurological conditions, such as MS, Parkinson’s, Huntington’s, Motor Neuron Disease, Acquired Brain Injury, and Stroke.

About The Role

At MSWA, we’re committed to providing tailored care and support for individuals living with neurological conditions, such as MS, Parkinson’s, Huntington’s, Motor Neuron Disease, Acquired Brain Injury, and Stroke.

Our Receptionist and Client Services Coordinator is the welcoming face of MSWA, providing exceptional customer service and professional support to clients, visitors, staff, and stakeholders. This role is integral to creating a positive client experience through efficient management of enquiries, client intake, and onboarding processes, while delivering high-quality administrative and reception support. Through strong organisational skills, attention to detail, and a client-centred approach, the position contributes to seamless service delivery and the smooth day-to-day operations of the Albany Services Centre.

What You’ll Be Doing

• Deliver exceptional customer service as the first point of contact for clients, families, visitors, and stakeholders, creating a welcoming, professional, and inclusive experience.
• Coordinate client enquiries and onboarding, supporting new and returning clients to access MSWA services through efficient intake, referrals, and information sharing.
• Manage reception operations including phone calls, emails, appointments, room bookings, and visitor management to ensure smooth daily service delivery.
• Provide high-quality administrative support, maintaining accurate records, preparing documentation, processing correspondence, and ensuring compliance with privacy requirements.
• Support client service excellence by recording and managing enquiries, maintaining detailed client information, and facilitating timely follow-up and communication.
• Handle financial and operational administration, including EFTPOS transactions, cash reconciliation, banking activities, supply ordering, and fleet administration.
• Build strong relationships with clients and stakeholders, collaborating with clinicians, managers, and service teams to deliver seamless and client-centred outcomes.
• Contribute to a positive and high-performing team culture by promoting continuous improvement, adhering to quality and compliance standards, and supporting the efficient operation of the Albany Services Centre.

Must-haves:

• Excellent Customer Service Skills
• Current ‘C’ Class Driver’s Licence (no restrictions)
• NDIS Worker Screening Check and Workers Orientation Module (or willingness to obtain)
• Strong communication skills and the ability to work effectively as part of a team

Desirable:

• Certificate 3 in Business Administration or similar
• Experience using client management systems and telephone systems

About MSWA:

We exist to make a real and lasting difference to the lives of Western Australians – whatever their needs, whatever their neuro condition. The difference each and every one of our team makes can be felt in thousands of homes across the state.

Our collective efforts enable us to continue meeting the ever-growing demand for our allied health services, accommodation, and Services Centres across the state, as well as our contributions to critical neuro research throughout the world, across the country and importantly right here in Western Australia.

Let us tell you a little about what you’ll get in return for joining our team:

• Salary Packaging: Use some of your salary to pay for everyday expenses before income tax.
• Growth Opportunities: A career that helps you grow via structured training (that we will pay for) makes a big difference.
• Generous Leave Benefits: We understand the importance of time and offer a variety of leave options including leave loading, parental leave, blood donor leave, and grandparents leave, among others.
• Exclusive Discounts: Enjoy savings on a wide range of local and national brands.
• Health and Wellbeing Perks: Benefit from our comprehensive Employee Assistance Program and substantial healthcare provider discounts.

For a confidential conversation, please email [e-mail].