Client Services Coordinator

Karingal; Geelong; On-site; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Salary packaging

Discounts at retailers

University study discount

Wellbeing support

Referral bonus

Job summary

genU is seeking a Client Services Coordinator to guide clients and families from initial enquiry through onboarding and ongoing service coordination. You’ll provide clear information about support options, help coordinate services aligned with funded plans, and ensure clients feel supported throughout their journey.

If you enjoy helping others navigate systems and building strong relationships, we’d love to hear from you.

Qualifications

• NDIS and/or aged care frameworks knowledge is required.
• Strong organisational and administrative capabilities are essential.
• Excellent communication and interpersonal skills are required.
• Good computer literacy and data management skills are necessary.
• NDIS Worker Screening Check and Orientation Module Certificate are required and training will be provided.

Responsibilities

• Coordinate client intake and onboarding with accurate documentation and timely service activation.
• Prepare service quotes aligned with funded plans and client goals.
• Help clients understand NDIS, aged care and other funding options.
• Assist clients through the service journey from intake through plan management and exit.
• Maintain accurate client data and service information across systems.
• Collaborate with Service Delivery Leads, scheduling teams and finance to ensure smooth services.
• Build positive relationships with clients, families and stakeholders.

Skills

NDIS knowledge

Organisational skills

Administrative skills

Communication skills

Data management

Education

Certificate III in Individualised Supports

Tools

Computers

Job description

Hey you!

We’re looking for an organised and people-focusedClient Services Coordinator to help deliver a smooth and supportive experience for people accessing our disability and aged care services.

In this role, you’ll play a key part in guiding clients and families through their journey with genU, from their initial enquiry through to onboarding and service coordination. You’ll provide clear information about support options, help coordinate services aligned with funded plans, and ensure our clients feel confident and supported every step of the way.

If you’re someone who enjoys helping others navigate systems, building strong relationships, and making a genuine difference in people’s lives, we’d love to hear from you.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

What you’ll do

As aClient Services Coordinator, you’ll:

• Coordinate client intake and onboarding, ensuring accurate documentation and timely service activation
• Prepare service quotes aligned with funded plans and client goals
• Support clients and families to understand NDIS, aged care and other funding options
• Assist clients throughout their service journey, from intake through to plan management and exit
• Maintain accurate client data and service information across systems
• Work closely with Service Delivery Leads, scheduling teams, and finance teams to ensure services run smoothly
• Build positive relationships with clients, families and key stakeholders

What you’ll bring

• Qualification in human services (e.g., Certificate III in Individualised Supports or similar)
• Knowledge of the NDIS and/or aged care frameworks
• Strong organisational and administrative skills with the ability to manage multiple priorities
• Good computer literacy and data management skills
• Excellent communication and interpersonal skills when working with clients and families

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

Ready to make a difference?

You can view the full position description on the genU careers pageHERE (only available from our careers page).

We are committed to ensuring an accessible recruitment experience. If you need adjustments or have accessibility requirements at any stage of the process, please contact our team [e-mail] or03 5249 6119.