Senior Client Service Coordinator

The Andersen Partnership; Perth; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Modern Perth CBD office

WFH options

Career progression

Job summary

The Andersen Partnership in Perth CBD is seeking a Senior Client Service Coordinator to support clients and the accounting team. The role focuses on managing client relationships, coordinating engagements, and ensuring timely delivery of documentation.

With 3–4 years in public practice, you are organized, proactive, and adept at liaising with clients, accountants, the ATO and ASIC. A modern office and potential WFH flexibility accompany a competitive salary package.

Qualifications

• 3–4 years' experience in Client Services in public practice.
• Strong understanding of the accounting/public practice environment.
• Experience liaising with clients, accountants, ATO and ASIC.
• Proficient with Microsoft Office and accounting practice management systems.

Responsibilities

• Manage a portfolio of clients and act as a key contact.
• Coordinate client engagements from start to finish.
• Liaise with clients, accountants, the ATO and ASIC.
• Prepare and coordinate client correspondence and documentation.
• Manage deadlines and ensure work is completed efficiently.
• Coordinate tax returns, financial statements and other client documentation.
• Update and maintain client records and databases.
• Support Partners and Accountants with day-to-day client requirements.
• Provide high levels of customer service and build long-term relationships.
• Identify opportunities to improve processes and the client experience.

Skills

Client service coordination

Communication skills

Organization

Liaising with clients

Microsoft Office

Tools

Xero

Accounting practice management systems

MS Office

Job description

Senior Client Service Coordinator

Perth CBD | $80k - $100k + super | Full-Time

Are you an experienced Client Service Coordinator looking for your next opportunity within a professional and supportive accounting firm?

We are currently working with a well-established public practice firm in Perth that is looking for a confident and experienced Senior Client Service Coordinator to join their team.

This is a fantastic opportunity for someone with 3–4 years' experience in public practice who enjoys building strong client relationships, coordinating a busy portfolio and being a key support to accountants and partners.

The Role As a Senior Client Service Coordinator, you will play an integral role in supporting clients and the wider accounting team. Your responsibilities will include

• Managing a portfolio of clients and acting as a key point of contact
• Coordinating client engagements from start to finish
• Liaising with clients, accountants, the ATO and ASIC
• Preparing and coordinating client correspondence and documentation
• Managing deadlines and ensuring work is completed efficiently
• Assisting with ASIC and ATO-related matters
• Coordinating tax returns, financial statements and other client documentation
• Updating and maintaining client records and databases
• Supporting Partners and Accountants with day-to-day client requirements
• Providing a high level of customer service and building strong, long-term client relationships
• Identifying opportunities to improve processes and the overall client experience

About You We are looking for someone who:

• Has 3–4 years' experience in a Client Services/Client Service Coordinator role within public practice
• Has a strong understanding of the accounting/public practice environment
• Is confident liaising with clients, accountants and external bodies
• Has experience dealing with ATO and ASIC requirements
• Is highly organised and able to manage multiple deadlines
• Has excellent communication and interpersonal skills
• Is confident using Microsoft Office and accounting practice management systems
• Ideally has experience with Xero
• Takes ownership of their work and is proactive in their approach
• Presents professionally and genuinely enjoys working with clients

What's on Offer?

• Join a highly regarded and established professional services firm
• Competitive salary package based on experience
• Supportive and collaborative team environment
• Opportunity to work closely with experienced Partners and Accountants
• Career progression and development opportunities
• Modern Perth CBD office
• Potential flexibility/WFH options
• A varied role where no two days are the same

If you're an experienced Client Service Coordinator ready to take the next step in your career, we'd love to hear from you.