Client Services Manager

Hub 39; Adelaide; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible work arrangements

Paid day off for your birthday

Inclusive team environment

Job summary

Hub 39 in Salisbury seeks a Client Services Manager to support our professional team and deliver a high-quality client experience. You will be the central point of contact for clients, advisers and internal stakeholders, ensuring administrative processes run smoothly and client requests are handled efficiently.

The role covers client communication, compliance administration and general practice support, including onboarding and offboarding, tax/ASIC tasks, and invoicing coordination.

Qualifications

• Minimum 2+ years experience in client services or professional services environments.
• Hands-on experience with XPM (Xero Practice Manager) including job management, workflow coordination and invoicing support.
• Understanding of Australian law and policies relating to client data, onboarding/offboarding procedures, and ASIC/ATO services.

Responsibilities

• Act as a central point of contact for clients, advisers and internal stakeholders.
• Coordinate onboarding and offboarding of clients.
• Prepare and distribute financial and other reports to clients.
• Support tax return administration and liaise with ATO.
• Assist with ABN & ASIC administration and debtor follow-up.
• Interact with clients via email and phone.

Skills

Client relationship building

Team collaboration

Time management

Tools

XPM (Xero Practice Manager)

Job description

About the Role

As a Client Services Manager, you will play a key role in supporting our professional team and delivering a high‑quality experience to clients. Based in our Salisbury office, this role is ideal for an organised, detail‑focused individual who enjoys working in a fast‑paced professional services environment.

You will act as a central point of contact for clients, advisers, and internal stakeholders, ensuring administrative processes run smoothly and client requests are handled efficiently and professionally. The role involves a combination of client communication, compliance administration, and general practice support.

What you'll be doing

Client Support

• Collation and Preparation of financial and other reports for distribution to clients
• Managing onboarding and offboarding clients
• Tax return Administration and ATO liaison
• ABN & ASIC Administration
• Debtor Follow up
• Interacting with clients via email and phone

Workflow Process

• Facilitating the delivery of work to the team as per production plan
• Complete end of job process and Invoice preparation

What we’re looking for

• Minimum2+years experience
• Hands‑on experience with XPM (Xero Practice Manager) is essential, including job management, workflow coordination, and invoicing support
• Comprehensive knowledge of ATO & ASIC services and understanding of Australian law and policies pertaining to client data, on/offboarding requirements
• Strong computer literacy, experience with accounting and workflow management programs an advantage
• Confident enough to develop client relationships and build rapport with staff, business partners and clients
• Manage multiple tasks and meet deadlines
• A good team player and quick learner

What we offer

• Flexible work arrangements where appropriate
• Paid day off for your birthday
• Inclusive team environment, with our wider team based in Norwood