Customer Service Officer- VIC

Oncall; City of Melbourne; On-site; AUD 34,440 - 48,216; Part time

Benefits offered by this job

Strong sense of social responsibility

Opportunity for growth within the organization

Collaborative company culture

Job summary

Oncall is seeking a Customer Service Officer to join their team in South Melbourne. This part-time role focuses on delivering exceptional customer service and responding to client inquiries effectively.

The ideal candidate will have experience in a customer-facing role and possess strong communication skills. This position offers an opportunity to work in a supportive environment that values innovation and community involvement.

Qualifications

• Customer service or customer facing experience in contact centre, hospitality or retail.
• Strong ability to learn quickly and a drive to succeed.
• Proven ability to work independently and as part of a team.
• Experience with CRM software and web-based systems.

Responsibilities

• Deliver exceptional customer service and respond to inbound calls.
• Capture customer requirements for smooth service delivery.
• Maintain strong relationships and take ownership of client outcomes.
• Contribute to a positive team culture and strive for success.

Skills

Customer service experience

Excellent communication skills

Strong time management

Attention to detail

Ability to learn quickly

Teamwork

CRM software proficiency

Job description

Overview

With over 40 years of experience, Oncall is a global leader in language services, supporting over 4,000 interpreters and translators across 230+ languages. Our mission is to bridge communication gaps and deliver innovative, responsive, and high-quality language solutions to our clients.

The Opportunity

Oncall Language Services is looking for a dynamic and motivated Customer Service Officer to join our South Melbourne team. This part-time, ongoing role offers a rewarding career path where you will:

• Be committed to delivering exceptional customer service
• Respond promptly to inbound customer calls, offering appropriate solutions from our comprehensive range of services
• Accurately capture customer requirements, ensuring smooth service delivery
• Take ownership of client outcomes and work towards seamless resolution, maintaining strong relationships
• Strive for personal and team success, meeting targets and contributing to a positive work culture
• Take ownership of customer outcomes and follow through to resolution
• Be solutions-focused, with a proactive, high-care approach for both clients and colleagues
• Contribute to a positive, high-energy team culture with strong accountability and the right attitude
• Work Monday to Friday, from 3pm to 7pm

What We’re Looking For

If you have the passion and skills to succeed, we want you to bring your energy to the Oncall team! Our ideal candidate will have:

• Customer service or customer facing experience in a contact centre, hospitality or retail environment
• A passion for helping others and a commitment to delivering outstanding service
• Strong ability to learn quickly and a drive to succeed
• Excellent communication skills and the ability to build rapport quickly with customers and our labor-hire workforce
• A friendly, personable phone manner
• Strong time management and attention to detail, ensuring high accuracy in every task
• Proven ability to work well both independently and as part of a close-knit team
• Experience using CRM software and other web-based systems
• A track record of taking ownership of outcomes and achieving personal goals
• Positive attitude, resilience under pressure, and the ability to contribute to productive team morale
• A high standard of care for both clients and internal teams
• Willingness to be part of a team that values ownership and strong leadership at all levels

Why Join Oncall

At Oncall, you will:

• Be part of a company with a strong sense of social responsibility and community involvement
• Work with a market leader that prioritizes innovation and a collaborative culture
• Experience the opportunity to grow within an organization that values diversity, inclusion, and leadership at all levels

Application and Accessibility

Interested? Apply Now by clicking the ‘Apply’ button. Attach your CV and a brief cover letter that highlights your passion and key attributes for this role. Note: You must have the right to live and work in Australia to apply for this job.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.