Client Services Assistant

Minter Ellison; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

MinterEllison is seeking a Client Services Assistant to join its Corporate Services team, delivering exceptional hospitality and client care on the Client Floor and in meeting spaces. You will support Reception, Café, and front-of-house operations, ensuring a seamless experience for clients and visitors.

The role emphasizes teamwork, adaptability, and a professional presence, with opportunities to work across Events, Hospitality, and Workplace Services to enhance daily client experiences.

Qualifications

• Experience in hospitality or client services with service excellence.
• Polished, professional appearance and excellent communication.
• Ability to stay calm and prioritize in a fast-paced environment.
• Willingness to learn new systems and assist across Corporate Services.
• Barista skills and reception experience are advantageous.

Responsibilities

• Deliver hospitality and catering services on the Client Floor and meeting spaces.
• Create a welcoming experience from arrival to departure.
• Provide Reception and Café support to ensure consistent service.
• Manage meeting room technology and AV support, assist users.
• Handle catering supplies, stock control, ordering, invoicing.
• Maintain procedures and rosters for service consistency.
• Support a flexible, collaborative team culture.
• Participate across Reception, Events, Hospitality, and Workplace Services.

Skills

Hospitality experience

Client services

Reception experience

Strong communication

Team player

Tech savvy

Coffee/barista skills

Professional presentation

Adaptive/flexible

Customer-focused

Tools

Booking platforms

Meeting room tech

Job description

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MinterEllison is one of Australia’s largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.

At MinterEllison, we're leading the way with AI and other emerging technologies, powering innovation right across our firm. You will have the opportunity to engage with AI tools we've built, and other external AI tools, to enhance efficiencies and excellence internally and with our clients.

This is an exciting opportunity to join our team as a Client Services Assistant. As part of our broader Corporate Services team, you will join a close-knit, hardworking group of people who put the customer at the centre of every interaction. We pride ourselves on delivering exceptional service, but just as importantly, we support each other in the same way we support our clients.

Success in this role comes from being a team player. We do what it takes to get the job done, whether that means assisting at Reception, supporting the Café, helping deliver an event, or stepping in to support another team when needed. No two days are the same, and collaboration is at the heart of how we work.

This role is more than boardroom service. It is an opportunity to be part of a high-performing Corporate Services team that works across Reception, Events, Hospitality and Workplace Services to create an outstanding experience for our people, clients and visitors every day.

Key Responsibilities

As a Client Services Assistant, you will play a vital role in delivering an exceptional experience for our clients, visitors and people. Working across the Client Floor, Reception and wider Corporate Services team, you will be responsible for:

• Delivering professional hospitality and catering services across our Client Floor and meeting spaces.
• Creating a welcoming and seamless experience for clients and visitors from arrival through to departure.
• Providing Reception and Café support when required, ensuring consistent service across all front-of-house operations.
• Acting as the first point of contact for meeting room technology and audiovisual (AV) support, assisting users and coordinating escalation where required.
• Managing catering supplies, stock control, ordering, invoicing and sourcing new products to continually enhance the client experience.
• Maintaining operational procedures, resources and rosters to support service consistency and continuous improvement.
• Contributing to a flexible and team-focused culture where everyone is willing to step in, support one another and do what it takes to deliver great outcomes.

More About You

We're looking for someone who genuinely enjoys looking after people, takes pride in delivering exceptional service, and is willing to roll up their sleeves and help wherever needed.

You will bring:

• Experience in hospitality, client services, reception, or a customer-facing role where service excellence is at the heart of what you do.
• A polished and professional approach, with excellent personal presentation and strong communication skills.
• The ability to thrive in a fast-paced environment, balancing competing priorities while maintaining a calm and positive presence.
• A team-first mindset. You understand that great service is delivered by great teams, and you're always willing to step in and support your colleagues when needed.
• Confidence working with technology and a willingness to learn new systems, including workplace and booking platforms.
• Experience with coffee making or barista skills would be highly regarded.
• Reception experience, particularly within a professional services environment, would be advantageous.
• A willingness to learn, adapt and take on new challenges across the broader Corporate Services function as business needs evolve.
• A strong sense of ownership, reliability and accountability, with a focus on delivering great outcomes for clients, visitors and colleagues alike.

Most importantly, we're looking for someone who is collaborative, adaptable and customer-focused. Someone who sees themselves as part of a broader Corporate Services team and is prepared to contribute wherever needed, whether that's on the Client Floor, at Reception, supporting an event, or helping a teammate during a busy period.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact [e-mail].