Client Services Assistant Lead

Minter Ellison; City of Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

Minter Ellison on Brisbane's client floor seeks an experienced Client Services professional to deliver exceptional food and beverage service to partners, staff, clients and visitors. You will coordinate daily operations, mentor staff, and support meetings and events with a focus on premium service.

Responsibilities include tailoring service for different event types, supervising assistants, managing room setups, AV basics, and provisioning administrative tasks while maintaining impeccable guest

Qualifications

• Minimum of 5 years in corporate hospitality, ideally in fine dining, banqueting, or other corporate hospitality role.
• Experience delivering premium service in a fast-paced environment.
• Barista experience or coffee making skills

Responsibilities

• Deliver professional, timely, and efficient food and beverage service for partners, staff, clients and visitors.
• Tailor your service delivery for the type of meeting or event (formal plated, cocktail, boardroom, informal).
• Coordinate day-to-day operations of the Client Services Assistants and ensure tasks are performed efficiently and professionally.
• Supervise functions and events, ensuring seamless delivery, including after-hours events.
• Provide mentorship to CSA team with training, direction and guidance; act as escalation point.
• Provide support and training to casual and temp employees
• Ensure meeting rooms are set up appropriately for all meetings and functions and cleared promptly
• Maintain clean, functional client floors and equipment
• Deliver basic AV support and escalate complex issues to the Digital team
• Manage workflows on client floors using EMS, room bookings, Teams, and related tools
• Provide admin support including ordering, stock, rostering and invoicing
• Back up Reception duties as required (welcoming clients, room bookings, queries)
• Collaborate with Client Services Team Leader, Head Chef, and Client Services Coordinator to ensure seamless operation
• Develop trusted relationships with team members, partners and stakeholders
• Seek opportunities to improve processes and service offerings
• Collaborate with Business Operations nationally to align policies and services
• Assist with ad hoc projects and duties

Skills

Corporate hospitality

Fine dining

Banqueting

Relationship building

Organisational skills

Communication skills

Education

RSA Competency Card or willingness to obtain

Tools

EMS room booking system

Teams

Job description

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MinterEllison is one of Australia’s largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.

At MinterEllison, we're leading the way with AI and other emerging technologies, powering innovation right across our firm. You will have the opportunity to engage with AI tools we've built, and other external AI tools, to enhance efficiencies and excellence internally and with our clients.

Our innovative and professional Client Services team are at the very front line of the business and are responsible for ensuring the smooth running of our busy and vibrant client floor. This team interacts with all teams across the firm and manages a wide variety of client and staff meetings and events.

Your Role

As part of the Client Services team, you'll deliver exceptional food & beverage service to partners, staff, clients, and visitors. You'll strive to ensure consistently high-quality service and a superior guest experience.

The main areas this position is responsible for include:

• Deliver professional, timely, and efficient food and beverage service
• Tailor your service delivery for the type of meeting or event i.e. formal plated service, cocktail service, discreet boardroom service, informal service, etc.
• Coordinate the day-to-day operations of the Client Services Assistants (CSA's) and ensure tasks are performed efficientlyand professionally
• Supervise functions and events, ensuring seamless delivery. Some events may be before or after hours
• Provide mentorship to the CSA team by providing training, direction and guidance with a collaborative and open mindset. Act as the first escalation point
• Provide support and training to casual and temp employees
• Ensure meeting rooms are set up appropriately for all meetings and functions and are cleared promptly
• Ensure all areas across the client floors are clean and maintained at all times, including the maintenance of equipment
• Deliver 'Tier 1' AV support which includes setting up and packing away standard AV equipment, simple troubleshooting and escalation to the Digital team where required
• Manage workflows on client floors using EMS room booking system, waiter call system, Teams, and other tools and technologies that may be in use
• Provide administrative support including ordering, stock management, rostering and invoicing
• Provide back up support to Reception as required, including welcoming clients, room bookings and responding to queries and requests
• Work closely with the Client Services Team Leader, Head Chef, and Client Services Coordinator to ensure all areas of the Client Services team are informed and working seamlessly
• Develop and maintain trusted relationships with team members, partners and stakeholders across the firm
• Proactively seek opportunities to improve processes and procedures and enhance the service offering
• Collaborate with Business Operations teams nationally and drive the national alignment of policies, procedures, services and products
• Assist with key projects and other ad hoc duties as required

More About You

We welcome applicants who have:

• Minimum of 5 years in corporate hospitality, ideally in fine dining, banqueting, or other corporate hospitality role
• Experience working in a fast-paced environment delivering premium service
• Barista experience or coffee making skills
• Strong relationship-building, organisational, and communication skills
• Attention to detail and ability to adapt to changing requirements
• Ability to influence and motivate your team
• Solutions-focused, proactive client service approach
• Strong prioritisation skills, ability to meet deadlines and manage multiple priorities
• RSA Competency Card or the willingness to obtain
• Room booking tool and intermediate computer skills

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact [e-mail].