Client Services Administrator — Hybrid WFH Flex

Kennedy Reid; City of Melbourne; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

WFH after probation

Eastern suburbs location

Superannuation

Job summary

Kennedy Reid is seeking a proactive Client Services Administrator in Melbourne to join a professional services team. You will manage client enquiries, coordinate onboarding, and oversee billing while maintaining accurate records and confidentiality.

You will work closely with internal teams to streamline workflows and deliver timely information, with a pathway to develop your skills in a supportive environment.

Qualifications

• 1+ year of administration, client services or similar professional environment.
• Excellent communication with clients and internal stakeholders.
• Strong organisational skills and attention to detail to manage competing priorities.
• Proactive approach to work with ownership and problem solving.

Responsibilities

• Manage client enquiries and maintain professional relationships with internal and external stakeholders.
• Coordinate client onboarding, documentation and ongoing administrative requirements.
• Monitor workflows and follow up outstanding information to meet deadlines.
• Prepare invoices and assist with general billing administration.
• Maintain accurate client records and confidential documentation.
• Liaise with internal teams to coordinate tasks and resolve outstanding matters.
• Identify opportunities to improve administrative processes and support business operations.

Skills

Communication skills

Organization

Attention to detail

Proactive problem solving

Time management

Tools

CRM software

Invoicing software

Job description

Kennedy Reid is seeking a proactive Client Services Administrator in Melbourne to join a professional services team. You will manage client enquiries, coordinate onboarding, and oversee billing while maintaining accurate records and confidentiality.

You will work closely with internal teams to streamline workflows and deliver timely information, with a pathway to develop your skills in a supportive environment.