Client Services Administrator

Frog Recruitment; Frankston; On-site; AUD 45,000 - 65,000; Full time

Job summary

Frog Recruitment in Victoria is recruiting for a Client Services Administrator to provide comprehensive administrative and operational support to the Partners and accounting team.

You will facilitate the processing of taxation compliance work, maintain client records, liaise with the ATO, and manage client communications to deliver high-quality services. This role requires accuracy and the ability to work in a fast-paced environment.

Qualifications

• Proven experience in taxation administration and compliance, including liaising with the ATO and managing client communications.
• Strong capability in using Xero for invoicing and financial documentation management.
• Demonstrated ability to maintain high levels of accuracy and attention to detail in a fast-paced environment.

Responsibilities

• Collate and distribute financial statements and income tax returns.
• Process signed and returned taxation and compliance documentation.
• Respond to general client enquiries via telephone and email.
• Liaise directly with the ATO regarding client matters and assist with tax registrations.
• Ensure all client records are accurate and secure.
• Prepare ad hoc reports and information requests for Partners.

Skills

Tax administration

ATO liaison

Client communication

Attention to detail

Tools

Xero

Job description

The organisation is an accounting and financial services firm, providing a range of services to clients.

About the role

The Client Services Administrator provides comprehensive administrative and operational support to the Partners and the accounting team. The role is responsible for facilitating the efficient processing of taxation compliance work, maintaining accurate client records, liaising with the Australian Taxation Office (ATO), managing client communications, and supporting the delivery of high-quality client services.

Key responsibilities

• Collate and distribute financial statements and income tax returns.
• Process signed and returned taxation and compliance documentation.
• Respond to general client enquiries via telephone and email.
• Liaise directly with the ATO regarding client matters and assist with tax registrations.
• Ensure all client records are accurate and secure.
• Prepare ad hoc reports and information requests for Partners.

Skills & experience

• Proven experience in taxation administration and compliance, including liaising with the ATO and managing client communications.
• Strong capability in using Xero for invoicing and financial documentation management.
• Demonstrated ability to maintain high levels of accuracy and attention to detail in a fast-paced environment.

As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves.