Client Services & Administration Officer

Kerin Health; Parkes; On-site; AUD 55,000 - 65,000; Full time

Job summary

Kerin Health is seeking a warm, organised Client Services and Administration Officer to join our team. You will be the friendly first point of contact, manage appointments, respond to enquiries, and support both reception and.admin tasks across allied health and Pilates services.

We value a proactive, calm, and professional approach, with strong computer skills and a willingness to learn our systems. Join our welcoming clinic and help create great client experiences daily.

Qualifications

• Warm, friendly, and client‑facing demeanor.
• Highly organized with ability to juggle multiple tasks.
• Confident with learning and using new software systems.
• Excellent communication with clients, therapists and colleagues.
• A team player who supports a positive workplace culture.
• Proactive attitude—takes initiative without being asked.
• Calm under pressure when the clinic is busy.

Responsibilities

• Welcoming clients and providing friendly, professional reception support.
• Booking and managing appointments.
• Managing client enquiries, cancellations and waitlists.
• Creating and maintaining client files and forms.
• Processing payments and invoices.
• Monitoring and responding to the reception Email inbox.
• Supporting our Pilates services.
• Responding to client enquiries through social media.
• Assisting with social media content and Instagram Stories.
• Supporting work experience students and placements.
• Assisting with pre-employment bookings and administration.
• Keeping reception organised and welcoming.
• Supporting broader Kerin Health team with admin as required.

Skills

Warm & Friendly

Highly Organized

Confident with Technology

Great Communicator

Team Player

Proactive

Calm Under Pressure

Tools

Splose

Tyro Health

Stripe

Gmail

Momence

Canva

Job description

Client Services & Administration Officer

Kerin Health is looking for a warm, organised and people-focused Client Services and Administration Officer to join our team!

At Kerin Health, our administration team is so much more than the first friendly face our clients see. They are the heart of the clinic, helping clients, supporting our therapists, keeping appointments running smoothly and making sure all the behind-the-scenes administration is taken care of.

If you love helping people, enjoy being organised and are someone who can confidently juggle a busy day while still providing a warm and welcoming experience, we'd love to hear from you.

This is a varied role where no two days are exactly the same.

You will be involved in:

• Welcoming clients and providing friendly, professional reception support


• Booking and managing appointments


• Managing client enquiries, cancellations and waitlists


• Creating and maintaining client files and forms


• Processing payments and invoices


• Monitoring and responding to the reception Email inbox


• Supporting our Pilates services


• Responding to client enquiries through Facebook, Instagram and other platforms


• Assisting with weekly social media content and Instagram Stories


• Supporting work experience students and student placements


• Assisting with pre-employment bookings and administration


• Keeping reception organised, welcoming and looking its best


• Supporting the wider Kerin Health team with general administration as required


• Ensuring that the Team Hub is updated as required.

We're looking for someone who is:

• Warm & Friendly You genuinely enjoy talking to people and making clients feel welcome and supported.


• Highly Organised You can keep on top of multiple tasks, follow processes and make sure nothing falls through the cracks.


• Confident with Technology You don't need to know every system on day one, but you are comfortable learning new software and enjoy figuring things out. Experience with systems such as Splose, Tyro, Stripe, Gmail, Canva or Momence would be an advantage.


• A Great Communicator You can communicate professionally and compassionately with clients, therapists, families and external organisations.


• A Team Player You are happy to pitch in, help your colleagues and contribute to a positive workplace culture.


• Proactive You notice what needs doing and get on with it. We love someone who doesn't always need to be asked!


• Calm Under Pressure Our clinic can be busy, and you'll need to be able to prioritise tasks while maintaining a friendly and professional approach.

You’ll be joining a supportive and welcoming team working across allied health, disability, paediatrics and Pilates. You'll have the opportunity to make a genuine difference to the experience of our clients while working alongside a passionate team of professionals.

We value:

• A supportive team environment


• A friendly and welcoming workplace


• Great relationships with our clients and families


• Professionalism with a personal touch


• Opportunities to learn and grow


• A positive workplace culture where everyone contributes

Previous experience in reception, administration, health, allied health or a similar client-facing environment would be highly regarded.

You will need:

• Excellent attention to detail


• Strong computer and administrative skills


• The ability to work independently and as part of a team


• A professional and approachable manner


• A willingness to learn our systems and processes


• A genuine commitment to providing excellent client service


• Experience with Splose, Tyro Health, Stripe, Momence, Canva and/or NDIS administration would be advantageous, but training will be provided to the right person.

If you're someone who loves people, enjoys being organised and wants to be part of a team that makes a difference every day, we'd love to hear from you!

Come and join the Kerin Health family and be part of creating a welcoming, professional and positive experience for every client who walks through our doors.