Client Service Specialist - Sydney

Moomoo ANZ; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Competitive rewards

Comprehensive insurance

Culture and team events

Surprises in store

Job summary

Moomoo is seeking a Client Service Specialist in Sydney to warmly welcome clients into our experiential store, guide them through the platform, and ensure a smooth investing journey. You’ll learn and explain financial concepts while supporting a fast-growing wealth-tech company.

Join a lively team focused on delivering exceptional service, with opportunities to support events, grow your product knowledge, and help clients feel confident navigating Moomoo’s platform.

Qualifications

• 1-2 years' experience in customer service or retail investment services.
• Basic knowledge of financial markets and trading platforms.
• People-focused and a great communicator.
• Organised, detail-oriented, and able to multitask.
• Willing to work rotating shifts, including weekends/holidays.

Responsibilities

• Welcome and assist new clients with account opening and app navigation.
• Answer basic questions and help clients use Moomoo features.
• Support marketing events and workshops as part of campaigns.
• Collaborate with the team to keep store operations smooth and clients happy.
• Help with documentation and compliance, safeguarding client information.
• Assist sales by following up on leads and supporting client acquisition goals.

Skills

Customer service

Communication

Problem solving

Multitasking

Sales support

Job description

Join Moomoo as a Client Service Specialist

Ready to change the way Australians invest?

At Moomoo, you're not just joining a leading global investment platform; you're becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwideand a strong local presence, we're shaking up wealth-tech, and we want you on our journey!

What You'll Do

As our Client Service Specialist in Sydney, you'll be the friendly face that welcomes clients into our experiential store—helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable. If connecting with people and making financial concepts simple sounds exciting, this is your chance to shine in a fast-growing industry.

Your Day-to-Day:

• Welcome and assist new clients with account opening and app navigation
• Answer basic questions and help clients feel confident using Moomoo's innovative features
• Support marketing events and workshops - be part of the buzz around our newest campaigns
• Work with your team to keep store operations on track and clients happy
• Help with documentation and compliance, always keeping client information safe
• Assist sales efforts by following up on leads and supporting client acquisition goals

Requirements

• 1-2 years' experience in customer service, preferbally financial advice, or retail investment services
• Basic knowledge of financial markets and trading platforms
• People-focused:great communicator (English; Mandarin/Cantonese a plus)
• Organised, detail-oriented, and comfortable with multitasking
• Willing to work rotating shifts, including weekends and holidays
• Tech-savvy and keen to learn new digital tools
• Customer-first problem solver who's always ready to help

Preferred Qualifications

• Previous retail or store sales experience
• Team management or training experience
• Active Moomoo user
• Familiar with local community resources
• Experience in pop-up store or temporary retail space operations
• Familiar with mall partnership processes and promotional calendar planning

Benefits

Perks & Benefits

• Growth:Work for a leader in digital brokerage, with unlimited career opportunities
• Competitive rewards:Market-driven salary and performance bonuses that reflect your impact
• Coverage:Comprehensive insurance for you and your family
• Culture:A fun, diverse workplace with frequent team events and celebrations
• Surprises in store:More benefits revealed as you progress through the hiring process!