Client Experience Specialist — Sydney Store

Moomoo ANZ; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Competitive rewards

Comprehensive insurance

Culture and team events

Surprises in store

Job summary

Moomoo is seeking a Client Service Specialist in Sydney to warmly welcome clients into our experiential store, guide them through the platform, and ensure a smooth investing journey. You’ll learn and explain financial concepts while supporting a fast-growing wealth-tech company.

Join a lively team focused on delivering exceptional service, with opportunities to support events, grow your product knowledge, and help clients feel confident navigating Moomoo’s platform.

Qualifications

• 1-2 years' experience in customer service or retail investment services.
• Basic knowledge of financial markets and trading platforms.
• People-focused and a great communicator.
• Organised, detail-oriented, and able to multitask.
• Willing to work rotating shifts, including weekends/holidays.

Responsibilities

• Welcome and assist new clients with account opening and app navigation.
• Answer basic questions and help clients use Moomoo features.
• Support marketing events and workshops as part of campaigns.
• Collaborate with the team to keep store operations smooth and clients happy.
• Help with documentation and compliance, safeguarding client information.
• Assist sales by following up on leads and supporting client acquisition goals.

Skills

Customer service

Communication

Problem solving

Multitasking

Sales support

Job description

Moomoo is seeking a Client Service Specialist in Sydney to warmly welcome clients into our experiential store, guide them through the platform, and ensure a smooth investing journey. You’ll learn and explain financial concepts while supporting a fast-growing wealth-tech company.

Join a lively team focused on delivering exceptional service, with opportunities to support events, grow your product knowledge, and help clients feel confident navigating Moomoo’s platform.