Client Service Operator

Timg-Au; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

TIMG in Melbourne is seeking a client-focused support professional for our Melbourne Bureau, delivering fast, accurate printing and mail support to legal clients. You will handle client instructions, photocopying, printing, and scanning, and work across multiple deadlines in a busy, professional environment.

This role requires keen attention to detail, a proactive attitude, and solid MS Office skills. You’ll be the go-to liaison between the Bureau and clients, with opportunities for development

Qualifications

• Knowledge of the legal industry preferred.
• Experience in high-volume, fast-paced environments with accuracy.
• Passion for providing exceptional client service.
• Excellent attention to detail and ability to work under pressure.
• Flexible and willing to go the extra mile.
• Proficient in MS Office (Word, Excel, PowerPoint) and Adobe Acrobat.

Responsibilities

• Understand clients' instructions.
• Complete photocopying, printing and scanning tasks.
• Work efficiently with tight deadlines.
• Prioritize tasks and ensure timely delivery.
• Act as liaison between Melbourne Bureau and clients.
• Handle mail distribution, sorting, and stock/locker support.

Skills

Legal industry knowledge

Attention to detail

Customer service excellence

Work under pressure

Flexible / go the extra mile

Education

Proficient MS Office (Word, Excel, PowerPoint)

Tools

Adobe Acrobat

Job description

TIMG is one of Australia’s great innovators, delivering smart and secure information management solutions to Australia’s best and brightest companies. TIMG is a part of the Freightways group; an ANZ company with over 3,500 employees – extending multiple benefits to our organisation and employees from future opportunities to benefit programs.

We aim to consistently provide our customers with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge, professionalism, and integrity in our work.

Who are our Melbourne team?

Joining our supportive and inclusive Bureau team in the heart of the city, you will be exposed to the fast and incredibly accurate business of supporting legal in print. You can learn more about the team’s specific services here: https://www.timg.com/timg-for-legal

About the role

Our support team are the fast-moving, methodical workers offering exceptional service to our clients. Our team are receiving jobs from our clients meaning we:

• Ensure our understanding of the clients’ instructions
• Complete photocopying, printing, and scanning
• Work efficiently and accurately with multiple deadlines
• Juggle priorities and ensure our jobs are delivered on time.

In this role, your days will have lots of variety working in different client locations within Melbourne CBD when needed. You will be the go-to person for support and communication between our Melbourne Bureau and the client. You will also distribute the incoming mail, sort outgoing mail and packages, as well as stock support, locker allocation, and workplace support.

About you - desirables that may help you stand out from other applicants

• Possess some knowledge of the legal industry.
• Experience in a high volume fast paced industry where accuracy is a must.
• Be passionate about providing exceptional service to clients
• Acute attention to detail and ability to work under pressure
• Flexible and prepared to go the extra mile when required
• Proficient IT skills with a sound knowledge of MS Office, particularly Word, Excel and PowerPoint and Adobe Acrobat

Ultimately, it’s your attitude that’s most important to us, however previous experience within a corporate services or printing environmentis an advantage.

About us

We’re passionate about our people and we offer a supportive, positive and inclusive work environment.

• We work in prestigious locations and offices in easily accessible CBD locations
• We offer a full suite of career development and cross training opportunities
• We reward our people for high performance

If you are committed to providing class-leading service to clients, have strong organisational skills and significant systems experience, are self-motivated and enjoy working in a team environment that supports each other to exceed our client’s expectations, then we want to hear from you.