Account Manager

DS Smith Europe; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

TMS Global is seeking a highly skilled Account Manager to join our Melbourne client team on a permanent basis. This hybrid role requires on-site presence at least two days per week with the remainder work-from-home.

You will manage campaigns, projects and jobs, delivering client-focused operational support and driving continuous improvement across our Display contract portfolio. Key responsibilities include cost management, vendor performance, data accuracy, and developing proposals to enhance

Qualifications

• Proven experience in Print, POS and Display environments.
• Expertise in managing print management strategies, planning, budget and cost management.
• Comprehensive understanding of design to enable implementation of creative solutions.
• Proven service delivery experience in an account management setting.
• Proven ability to identify challenges and deliver effective alternative solutions.
• Strong technical understanding of Print and Display categories.
• Experience managing multi-campaign/multi-job projects with multiple service line elements.

Responsibilities

• Oversee operational management of campaigns, projects and jobs to ensure on-time delivery.
• Provide exceptional operational support to clients and lead a cross-functional team.
• Ensure contracts are delivered to scope, schedule and cost targets.
• Manage vendor performance to meet SLAs and client requirements.
• Assist with the introduction of new service lines into accounts.
• Maintain accurate data and reporting for internal and client management.

Skills

Print experience

POS experience

Display experience

Account management

Budget management

Creative design

Job description

TMS Global is a wholly owned subsidiary of DS Smith PLC, a multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS community consists of just over 300 people who are spread internationally across APAC, LATAM, EMEA and NA.

About the role

TMS Global is seeking a highly skilled and motivated Account Manager to join our client team in Melbourne on a permanent basis. This is a hybrid role, requiring an on-site presence with our client in Melbourne at least two days per week, with the remainder of your time spent working from home.

As an Account Manager at TMS, you will be responsible for the operational management of campaigns, projects and jobs, ensuring the successful delivery of work across our Display contract portfolio. You will provide exceptional operational support to our clients, lead and support your team, and play a key role in the retention, development, and compliance of assigned contracts.

Key responsibilities include:

• Manage operational financial performance for campaigns, projects, and jobs.
• Drive cost efficiencies and identify opportunities for continuous improvement and Gainshare value creation.
• Ensure contractual commercial obligations are met.
• Assign work to Production Support, ensuring compliance and operational management.
• Provide technical and operational support to client stakeholders.
• Manage vendor performance to ensure client requirements and service level agreements are consistently met.
• Support the implementation of new service lines into assigned accounts.
• Ensure contract compliance, best practices, and service execution.
• Maintain accurate data and reporting to support internal and client management information requirements.Identify and create innovative solutions and opportunities within assigned contracts.
• Work with the Client Services Director to present compelling proposals to enhance and develop TMS offerings.

To be successful in this role, you will have:

• Proven experience in Print, POS and Display environments.
• Expertise in managing print management strategies, planning, budget, and cost management.
• Comprehensive understanding of design to enable implementation of creative solutions.
• Proven service delivery experience in an account management setting.
• Proven ability to identify challenges and deliver effective alternative solutions.
• Strong technical understanding of Print and Display categories.
• Experience managing multi-campaign/multi-job projects with multiple service line elements.

About you

You will be an experienced and driven professional with a proven track record in the print and display industry. You will be confident managing the operational and financial delivery of multiple campaigns and projects, balancing client expectations, commercial objectives, and service excellence. You will thrive in a fast-paced environment, building strong stakeholder relationships and driving operational excellence, commercial performance and continuous improvement.

This is an exciting opportunity to join a supportive, global organisation where you can make a meaningful impact on client delivery, contribute to innovative solutions, and further develop your career within a growing international business.

“To achieve our aim of being among the most successful, sustainable and responsible companies in the world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.”

“Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”