Customer Service Agent

RGIT Australia; City of Melbourne; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work arrangements

Employee Assistance Program

Free undercover parking

Parental leave

Novated leasing

Flexible working

Team socials

Office near public transport

Job summary

TIG Freight Management in Melbourne is seeking a Customer Service Agent to be the frontline link between customers, carriers and internal teams, ensuring enquiries, bookings and freight movements are handled efficiently.

You will communicate clearly, solve problems, and build lasting relationships to drive customer satisfaction and loyalty in a busy logistics environment. The role offers hybrid working, supportive team culture, and modern offices near public transport.

Qualifications

• Experience handling inbound customer enquiries via phone and email.
• Strong communication and relationship-building skills.
• Excellent organisation and time management abilities.
• High attention to detail and accurate record keeping.

Responsibilities

• Act as frontline link between customers, carriers and internal teams, managing enquiries, bookings and freight movements.
• Communicate clearly and proactively to deliver high-quality service.
• Build and maintain strong relationships to drive customer satisfaction and loyalty.

Skills

Inbound enquiries

Communication

Organisation

Attention to detail

Job description

____ UNITY _____ INTEGRITY _____ INNOVATION _____

About Us:

At TIG, we’re more than just a workplace; we’re a comm‑unity.

We believe in fostering a supportive, collaborative, and high-performing culture where everyone can thrive.

Established in 2003, TIG Freight Management is one of Australia's leading providers of total freight management and logistics solutions.

What We Offer:

• Hybrid Working Arrangements
• Employee Assistance Program
• Free undercover parking
• Company Paid Parental Leave
• Novated Leasing
• Flexible Working Arrangements
• Team Socials
• Monday to Friday 10:00-18:00
• Annual Service Recognition and Values Awards
• Company Wide End of Year Events
• Our office is close to public transport - Auburn and Camberwell stations

About the role:

This is a role for someone who thrives on delivering exceptional customer experiences, solving problems, and building strong relationships.

As a Customer Service Agent, you'll be the frontline connection between our customers, carriers, and internal teams, ensuring enquiries, bookings, and freight movements are managed efficiently. Your ability to communicate clearly, think proactively, and deliver great service will directly contribute to customer satisfaction and loyalty.

What You'll Bring:

• Experience managing inbound customer enquiries via phone and email
• Strong communication and relationship-building skills
• Excellent organisation and time management skills
• High attention to detail and a commitment to accurate record keeping

About YOU:

• You want career stability
• You want a well paced, friendly working environment
• You're known for your great customer service ethic
• You're thorough, and keep great, detailed notes in the system

If you feel that this description reflects your current skill set and aligns with the kind of environment you thrive in, we'd love to hear from you.

In our hiring process, we prioritise both skills and personality, aiming to find a candidate who aligns well with our team culture.

Successful candidates will have evidence of work rights in Australia and a clear and valid police record check prior to commencement.