Client Service Officer

Strategic Collision Repair Group; Georges River; On-site; AUD 52,000 - 68,000; Full time

Job summary

Strategic Collision Repair Group – Mortdale NSW is seeking a client service officer to book customers' vehicles in for repairs and keep insurers and customers updated. The role is in a high-volume repair centre requiring strong organization, reliable communication, and solid administrative support to assist the repair team and reception.

You will handle email, telephone inquiries, and coordination with finance and hire car bookings as needed, contributing to smooth daily operations.

Qualifications

• Role requires strong organizational skills in a high-volume workshop.
• Proficient use of Ibodyshop and basic MS Word/Excel preferred.
• Excellent communication for walk-in clients and phone inquiries.
• Ability to multitask and work in a team or independently.

Responsibilities

• Book customers' vehicles in for repairs and update customers and insurers.
• Provide administrative support to the repair team.
• Manage reception, answer calls, and direct inquiries.
• Monitor and respond to office administration email.
• Inventory management and assist with finance functions.
• Coordinate hire car bookings when needed.

Skills

Multitasking

Communication skills

Reception & phone handling

Administrative support

Team player

Tools

Ibodyshop

MS Word

MS Excel

Job description

Strategic Collision Repair Group – Mortdale NSW

Strategic Collision Repair Group Pty Ltd is a leading name in the smash repair industry. Our dedication to exceptional service for our wide-ranging clientele—including Insurance Companies, Motor Vehicle Fleet Operators, Original Equipment Manufacturers (OEMs), Commercial and Government clients, as well as individual motor vehicle owners—drives our success. As we continue to grow, we seek dynamic clientservice officer to join our team and contribute to our vision of excellence.

Location: Mortdale NSW 2223

Main Scope and Purpose of the role:

In this role the successful candidate will book customers vehicles in for repairs, provide regular updates to both customers and insurance partners and provide ad hoc support to the repair team. Our shops are high volume repair centers so the candidate needs to be organized and comfortable working in a busy environment. This role will see you committed to providing excellent administrative assistance that supports the entire office.

Key accountabilities for this varied role are listed (but not limited to):

• Great work ethic: reliable punctual and hard working
• Computer Skills: Able to use Ibodyshop and basic Microsoft Word and Excel (preferred but not required)
• Manage reception including answering and directing all phone calls, and assisting walk-in clients with excellent communication skills
• Monitoring and responding to the office administration email
• Inventory management.
• Provide assistance with finance functions, working closely with our finance team
• Ability to book in hire cars for customers when needed.
• Able to multi-task
• Ability to work as part of a team and independently to complete assigned jobs.