Customer Service Representative

Summit Smash Toongabbie; Sydney; On-site; AUD 52,000 - 68,000; Full time

Job summary

Summit Smash Toongabbie is seeking a friendly, organised Customer Service Representative to join our automotive smash repair team. You’ll be the first point of contact for customers, handling inquiries, scheduling repairs, and ensuring a smooth experience from arrival to delivery.

The role requires calm efficiency, strong interpersonal skills, and a proactive approach to problem-solving. Automotive industry experience is a plus, but training will be provided to help you grow within the business.

Qualifications

• Friendly, organised and customer-focused
• Ability to handle multiple customer inquiries professionally
• Willingness to learn about automotive repair processes

Responsibilities

• Welcome customers and provide exceptional service
• Answer calls, emails and inquiries
• Book vehicles and coordinate appointments
• Keep customers updated on repair progress
• Liaise with insurers, assessors and suppliers
• Maintain customer records and repair documents
• Coordinate vehicle pickup and delivery
• Follow up with customers and keep communications proactive
• Support workshop and management with administrative tasks
• Resolve customer concerns quickly and professionally

Skills

Customer service

Communication

Organisation

Problem solving

Multitasking

Phone handling

Tools

CRM systems

Computers

Job description

Location: Toongabbie, NSW
Position: Full-time
Industry: Automotive / Smash Repairs

Join a growing, modern smash repair business

Summit Smash Toongabbie is looking for a friendly, organised and customer-focused Customer Service Representative to join our team.

We’re not looking for someone who simply answers phones and books appointments. We’re looking for someone who genuinely enjoys helping people, solving problems and making the repair process as smooth as possible for our customers.

As the first point of contact for many of our customers, you'll play an important role in creating a professional and positive experience from the moment a vehicle arrives until it is ready to go home.

What you'll be doing

• Welcoming customers and providing exceptional service
• Answering phone calls, emails and customer enquiries
• Booking vehicles in and coordinating appointments
• Keeping customers updated on repair progress
• Liaising with insurance companies, assessors and suppliers
• Managing customer records and repair documentation
• Coordinating vehicle collection and delivery
• Following up customers and keeping communication proactive
• Supporting the workshop and management team with administration
• Helping resolve customer concerns quickly and professionally

What we're looking for

We're looking for someone who is:

• Confident, friendly and professional
• Highly organised and able to multitask
• Comfortable using computers and modern business systems
• Reliable and takes pride in their work
• Calm under pressure
• Able to work independently as well as part of a team
• Genuinely interested in providing a great customer experience

Automotive or smash repair experience is an advantage, but not essential. If you have strong customer service and administration skills, we'll provide the industry knowledge.

Why join Summit Smash Toongabbie?

You'll be joining a team where quality, customer service and doing the job properly matter.

We offer:

• A modern and professional working environment
• A supportive team culture
• Variety in your day - no two customers or repairs are the same
• Opportunity to develop your automotive industry knowledge
• Training and ongoing development
• Long-term career opportunities within the business
• Competitive salary based on experience

The person we're looking for

If you're the type of person who can pick up the phone with a smile, keep customers informed, stay organised when things get busy and take ownership of a problem until it's solved, we'd like to hear from you.