Client Service Admin: Proactive Support for Accountants

The Andersen Partnership; Western Australia; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Andersen Partnership is seeking a diligent Client Service Administrator with around 3 years in public practice to join our friendly team. You will support accountants, manage ASIC/ATO tasks, and help keep client records accurate.

You will handle client onboarding, correspondence, and general office administration while communicating clearly with clients and colleagues, supporting a proactive, detail‑driven service standard.

Qualifications

• 3 years' experience in a Client Service Administrator or similar role within public practice.
• Experience with ATO and ASIC processes and portals.
• Excellent phone manner and strong verbal and written communication skills.
• Strong attention to detail and excellent organisational skills.
• Proactive attitude with the ability to manage competing priorities.
• Friendly, professional approach and a genuine commitment to client service.

Responsibilities

• Providing administrative support to accountants and the wider team
• Managing ASIC and ATO correspondence, lodgements and related administration
• Preparing client correspondence and maintaining accurate client records
• Handling incoming calls and communicating professionally with clients
• Assisting with client onboarding, documentation and general office administration
• Building strong relationships with clients and internal stakeholders

Skills

Client service

Public practice experience

Organisational skills

Communication skills

Attention to detail

Prioritisation

Job description

The Andersen Partnership is seeking a diligent Client Service Administrator with around 3 years in public practice to join our friendly team. You will support accountants, manage ASIC/ATO tasks, and help keep client records accurate.

You will handle client onboarding, correspondence, and general office administration while communicating clearly with clients and colleagues, supporting a proactive, detail‑driven service standard.