Client Relationship Manager- Banking and Finance

Cognizant; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Cognizant is seeking a dynamic Client Partner to manage and grow a significant BFS banking portfolio in Australia. The role focuses on leading the account with P&L accountability, developing senior client relationships, and driving profitable growth through strategic planning and cross-functional collaboration.

The ideal candidate has demonstrated account management experience with large Banks, strong business development skills, and a proven track record of winning large deals.

Qualifications

• Proven account management experience with large Banks in Australia
• Strong business development and bid-management capabilities
• Ability to develop and execute strategic account plans and manage senior relationships

Responsibilities

• Lead and grow a major BFS account with P&L responsibility and profitable growth
• Develop executive relationships across the client and Cognizant leadership
• Form and maintain an account plan as a living document and drive the team to achieve targets
• Collaborate with Delivery, Service Lines, Consulting and DBO to achieve client outcomes
• Manage sales, pipeline, forecasting, and attrition with a focus on retention and margin
• Work with alliance partners and the Digital Network to uncover opportunities and growth

Skills

Account management

Banking expertise

Business development

Relationship management

Strategic thinking

Negotiation

Executive communication

Leadership

Multi-cultural teams

Job description

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.

Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In Feb 2019, Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.

If you want to be part of this growth story, seize the moment and join us in APAC!

The Opportunity

The Australia business Unit – part of Cognizant APJ – is one of the strongest growing regions in APAC. As part of these growth plans, we are looking for a dynamic Client Partner to manage and grow exponentially a significant part of its portfolio in the banking space.

Responsibilities

• Lead a key account in BFS managing the business as a P&L with accountability for the profitable growth of the account.
• Develop and nurture senior relationships within the account including at the Executive level.
• Strategic account planning following Cognizant’s annual cycle and maintaining the account plan as a ‘living document’.
• Forming and maintaining a strong account team focused on working together to deliver the account plan targets and exceed customer expectations.
• Working closely with the Delivery organization, Service Lines, Consulting and DBO to achieve successful outcomes for the client and Cognizant.
• Accountability for all operational aspects of the account including sales and pipeline management, forecasting, people management, margin improvement plans, and managing attrition and retention.
• Working with key alliance partners to support the account plan and client’s business aspirations.
• Collaborating with the Digital Network to support the account plan, identifying opportunities to work together for collective success.
• People management of the account CRMs providing appropriate guidance, mentoring and career development opportunities.
• Participating as part of the BFS leadership team.
• Participating in industry events and promoting Cognizant’s brand with the client and in the broader market.

Requirements

• Demonstrated account management experience working with large Banks
• Strong people skills and EQ
• Demonstrated business development experience, proposal and bid management skills, and a growth mindset
• Understanding of the Banking landscape in Australia (banking practitioner)
• Experience developing account plans
• Strategic thinking skills
• Proven track‑record of winning large deals
• Strong negotiation skills
• Consultative skills and solution‑oriented mindset focusing on transformative solutions bringing blended teams together where appropriate
• Demonstrated relationship management skills and a passion and interest in engaging senior level executives
• Advanced presentations skills
• Client obsession (‘insanely curious’ about the client)
• Ability to navigate a large organization, work in a multi‑dimensional matrix and have the power of persuasion through content and confidence
• Strong understanding of Cognizant’s systems and processes to facilitate the successful operation of the account and team
• Excellent communication and facilitation skills
• Ability to work with multi‑cultural and geographically distributed teams
• Strong teaming skills, focusing on developing a ‘one team approach’

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.