Client Partner – Financial Services & Insurance (AI & Digital Transformation)

Infosys; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Infosys in Sydney is seeking a Senior Manager - Client Services to grow our business within Banking, Financial Services and Insurance accounts. The Senior Manager will own client relationships, acquire new logos, and lead account plans while engaging CXOs for strategic growth.

The role requires deep BFSI experience, ability to shape GenAI use cases, and coordination across Infosys service lines in a global delivery model. Join a growth-centric, AI-first culture at Infosys.

Qualifications

• Senior-level client-facing or account management leadership experience.
• Experience in BFSI industry and new logo acquisition.
• Ability to identify GenAI/Agentic AI use cases and show ROI.
• Knowledge of AI partner ecosystems and governance/regulatory considerations.
• Engage CXO stakeholders to understand business challenges and position AI-led solutions.
• Experience with engineering, architecture, applications, infrastructure, data, cybersecurity, AI tech.
• Experience managing a portfolio of $25 Mn+.
• End-to-end ownership including forecasting, budgeting, and P&L.
• Strong client relationship management with GMs and CXOs.
• Global delivery model experience, drive solutions with offshore teams.

Responsibilities

• Drives acquisition of new logos with Infosys services.
• Identifies and drives large opportunities for new business.
• Managing accounts in the Banking, Financial Services and Insurance sector.
• Establishes partnerships to support client needs.
• Engages internal Infosys teams and service lines teams for developing solutions.
• Be the escalation point and handle risks and issues related to the accounts.

Skills

Senior client leadership

Account management

BFSI industry knowledge

GenAI use cases

CXO engagement

AI governance

Offshore delivery

P&L management

Relationship management

Global delivery

Job description

Infosys is a global leader in next-generation digital services and consulting. Over 320,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help you navigate your next.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that is not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys

Short Description

Infosys is seeking a Senior Manager -Client Services to grow our business within accounts in the Banking, Financial Services and Insurance Industry. The Senior Manager is accountable for all aspects of client relationship. The Senior Manager leads the effort to acquire new logos, preparation and execution of the Account plan, reviews Sales plan/pipelines, support and review proposal preparation and outcomes The Senior Manager will be engaging with senior stakeholders including CXO's for acquiring new logos and managing accounts.

Location: Sydney, NSW

Job Responsibility

• Drives acquisition of new logos with Infosys services
• Identifies and drives large opportunities for new business
• Managing accounts in the Banking, Financial Services and Insurance sector
• Establishes partnerships to support client needs
• Engages the relevant internal Infosys teams and service lines team for developing solutions.
• Be the escalation point and if needed also directly handles risks and issues related to the accounts

Required skills

• Demonstrated experience in Senior-level client-facing roles or account management leadership roles
• Experienced in the Banking, Financial Services and Insurance industry sector and new logo acquisition.
• Ability to identify and shape GenAI/Agentic AI use cases within BFSI, and translate them into business outcomes and ROI narratives for CXO stakeholders
• Working knowledge of AI partner ecosystems and associated governance / regulatory considerations specific to Financial Services and Insurance Industry
• Engage C-level stakeholders to understand business challenges and position AI-led solutions.
• Experience and understanding of engineering, architecture, applications, infrastructure, data, cybersecurity, AI and related technologies
• Experienced in managing business portfolio of $25 Mn+
• End to end multiple account ownership including account forecasting, budgeting, operations and overall P&L
• Strong Client Relationship Management skills; engagement with Client General Managers and CXOs
• Deep experience in client engagement in a Global delivery model and drive solutions and financial decisions with offshore teams.

Our recruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding, and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."