Client Relationship Coordinator

All IT Solutions; Canberra; On-site; AUD 85,000 - 110,000; Full time

Job summary

All IT Solutions in Canberra is seeking a hands-on Level 3 Support Engineer to join our MSP team. You will own complex escalations across Microsoft 365, Azure, networking, servers and cybersecurity while mentoring the team and delivering projects for SMB clients.

This is a senior technical role with real ownership and variety, influencing how we deliver service and support in a dynamic client environment.

Qualifications

• 5+ years of IT support or systems engineering experience.
• Strong hands-on expertise with Microsoft stack: M365, Entra ID, Intune, Azure.
• Solid networking, Windows Server, Active Directory and virtualization experience.
• Practical cybersecurity knowledge and a security-first mindset.
• Excellent communication and a proactive, ownership-driven approach.
• Previous MSP experience is highly regarded.

Responsibilities

• Escalation point for complex incidents involving Microsoft 365, Entra ID, Intune, Azure, Windows Server, networking and security.
• Lead and deliver client projects (migrations, security uplift, cloud deployments, onboarding).
• Design, build and maintain client environments (cloud, hybrid, on-prem).
• Perform root-cause analysis and implement permanent fixes.
• Mentor Level 1/2 engineers and improve documentation and processes.
• Attend client sites when required and explore practical new technologies.

Skills

Microsoft 365

Entra ID

Intune

Azure

Windows Server

Active Directory

Virtualisation

Cybersecurity

MSP experience

Communication

Job description

Ready to take your IT career to the next level?
Join All IT Solutions, a leading Managed IT & Security Services Provider (MSSP) in Canberra, and work on modern projects that make a real impact.

About the Role

About the role
We're looking for a hand-on Level 3 Support Engineer to join our Managed Service Provider team in Canberra. You'll own complex escalations across Microsoft 365, Azure, networking, servers and cybersecurity while mentoring the team and delivering projects for SMB clients.

This is a senior technical role with real ownership, variety, and the chance to influence how we deliver service.

What you'll do

• Act as an escalation point for complex incidents (Microsoft 365, Entra ID, Intune, Azure, Windows Server, networking and security)
• Lead and deliver client projects (migrations, security uplift, cloud deployments, onboarding)
• Design, build and maintain client environments (cloud, hybrid, on-prem)
• Perform root-cause analysis and implement permanent fixes
• Mentor Level 1/2 engineers and improve documentation and processes
• Attend client sites when required
• Research and introduce practical new technologies (including AI tools where they add real value)

What we're looking for

• 5+ years' experience in IT support or systems engineering, ideally within an MSP or SMB environment
• Strong hand-on expertise across the Microsoft stack (Microsoft 365, Entra ID, Intune, Azure)
• Solid networking, Windows Server, Active Directory and virtualisation experience
• Practical cybersecurity knowledge and a security-first mindset
• Excellent communication skills and a proactive, ownership-driven approach
• Previous MSP experience is highly regarded

Bonus points

• Experience with RMM/PSA tools
• Hands-on cybersecurity projects or frameworks
• Side projects or lab work that show genuine curiosity

Why join us

• Collaborative team environment with real technical ownership
• Exposure to a wide range of modern technologies and client environments
• Structured professional development and career progression
• Competitive salary package + bonus structure and annual pay reviews in line with enconomy
• Central Canberra location with occasional client site visits

Requirements

• Australian Citizen or Permanent Resident
• Current driver's licence
• Standard office hours: 8:30 AM - 5:00 PM, Monday-Friday

See a little more about what we do