Client Relations Specialist

Living Gems Developments Pty Ltd; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Training and career growth

Team lunches and celebrations

Annual Christmas party

Friendly, collaborative team

Job summary

Living Gems Developments Pty Ltd in Bundall, QLD is seeking a warm Client Relations Specialist to help prospective homeowners discover a lifestyle they’ll love. You’ll be the first friendly voice, answering questions, arranging tours and guiding clients through the journey with warmth and professionalism.

We value genuine care, strong communication, and teamwork. Experience in customer service and CRM familiarity will help you thrive in a family-owned Australian business that offers training and

Qualifications

• Experience in customer service or client relations.
• Excellent communication and active listening.
• Strong interpersonal skills and empathy.
• Proactive, organised with attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Answer inquiries and respond to calls, emails and chats.
• Arrange resort tours and coordinate with sales teams.
• Maintain accurate client information in CRM.
• Provide warm, professional customer experiences.
• Follow up with prospective homeowners throughout their journey.

Skills

Customer service

Communication

Active listening

Relationship building

Organisation

CRM proficiency

Tools

CRM systems

Job description

Living Gems Developments Pty Ltd – Bundall QLD

Love connecting with people? Help others discover a lifestyle they'll love.

At Living Gems, we're about much more than beautiful homes. We create vibrant over-50s lifestyle resorts with more opportunities to connect and an incredible range of recreational and social facilities right on your doorstep.

We're looking for a warm, enthusiastic and genuinely caring Client Relations Specialist who understands that finding the right home is about more than bricks and mortar. It's about helping people discover a lifestyle they'll love.

If you're a natural people-person who enjoys meaningful conversations and building relationships, we'd love to meet you.

About The Role

As a Client Relations Specialist, you'll be one of the first friendly voices our future homeowners hear.

You’ll connect with people who have expressed an interest in Living Gems, understand what matters to them and introduce them to the lifestyle our resorts have to offer.

You’ll answer questions, arrange resort tours and help prospective homeowners feel informed and excited about taking the next step.

What you'll be doing:

• Connecting with prospective homeowners and understanding their needs, interests and aspirations.
• Sharing the Living Gems lifestyle, from beautifully designed villas to outstanding recreational facilities and welcoming communities.
• Arranging resort tours and appointments with our sales teams.
• Responding to calls, emails and live chats with warmth and professionalism.
• Following up with prospective homeowners and supporting them throughout their journey.
• Maintaining accurate client information in our CRM.
• Working with colleagues to deliver a welcoming, seamless experience.

About you

We're looking for the right personality as much as the right experience.

You're warm, approachable and genuinely interested in people. You love a good conversation, you're a great listener and you naturally make others feel comfortable.

You understand that moving home is a big decision, particularly when it's about embracing a different way of life. You have the patience to listen, the confidence to guide and the enthusiasm to help people see what's possible.

You're proactive, organised and happy to roll up your sleeves as part of a team.

What you’ll bring:

• Experience in customer service, client relations or a similar people-focused role.
• Friendly, confident communication skills and the ability to connect with people from all walks of life.
• Strong listening skills and a genuine interest in people's needs.
• A positive, can-do attitude and plenty of initiative.
• Excellent organisation, attention to detail and follow-through.
• The ability to work independently and as part of a team.
• Confidence using technology and CRM systems.
• An appreciation for the lifestyle and community Living Gems offers.

Experience matters, but so does who you are. We're looking for someone who brings warmth, energy and sincerity to every interaction.

Why you'll love working with us

We're a family-owned Australian business with a friendly, down-to-earth culture where people support one another and take pride in what they do.

Here’s what you can look forward to:

• A competitive salary package.
• Ongoing training and career growth opportunities.
• A welcoming, collaborative team that values fresh ideas.
• Fun in-office get-togethers, team lunches, special celebrations and our annual Christmas party.
• Being part of a growing, proudly Australian business.
• Helping people make one of the most exciting lifestyle decisions of their lives.

Who we are

For more than 40 years, Living Gems has been creating exceptional over-50s lifestyle communities. Family-owned and proudly independent, we’re continuing to grow, with exciting new resorts underway across Queensland.

Our thoughtfully designed villas offer comfort, quality and low-maintenance living, but it's what lies beyond the front door that really sets Living Gems apart.

Resort-style pools, fitness facilities, sporting activities, entertainment, creative spaces and welcoming communities give homeowners the freedom to enjoy more of what they love, right on their doorstep.

Beautiful homes are just the beginning. It’s the lifestyle that makes Living Gems special.