Client Relations Manager – Home Care & Wellness

Alzheimer's Queensland; Central Coast Council; On-site; AUD 105,000 - 110,000; Full time

Benefits offered by this job

Fuel card for work and personal use

E-tag for travel

Job summary

Dementia and Aged Care Services (DACS) is seeking an experienced Client Relations Manager to oversee a portfolio of clients receiving services through the Support at Home program on the Central Coast.

You will build trusted relationships with clients and families, coordinate quality and responsive services, and manage client budgets to ensure funding is used effectively, helping older people stay well and connected at home.

Qualifications

• Experience in Support at Home, Home Care Packages or community aged care.
• Background in care management, case management or care coordination.
• Confidence managing client budgets and service utilisation.
• Knowledge of person-centred care, wellness and reablement.
• Strong communication, organisation and problem-solving skills.
• Current driver’s licence and access to a reliable vehicle.

Responsibilities

• Manage a portfolio of approximately 50–60 Support at Home clients.
• Develop and review goal-focused care and service plans.
• Coordinate services that promote wellness, independence, reablement and social connection.
• Manage client budgets, expenditure and service utilisation.
• Help clients understand funding, fees and service options.
• Build strong relationships with clients, families and service providers.
• Monitor service quality and respond promptly to changing needs, risks or concerns.
• Maintain accurate records and meet quality, compliance and reporting requirements.
• Strengthen local referral networks and support service growth.

Skills

Support at Home

Home Care Packages

Community aged care

Care management

Care coordination

Budget management

Person-centred care

Wellness & reablement

Communication

Organisation

Problem solving

Driver's licence

Job description

Dementia and Aged Care Services (DACS) is seeking an experienced Client Relations Manager to oversee a portfolio of clients receiving services through the Support at Home program on the Central Coast.

You will build trusted relationships with clients and families, coordinate quality and responsive services, and manage client budgets to ensure funding is used effectively, helping older people stay well and connected at home.