Client Partnership Manager

Cuscal Limited; Sydney; On-site; AUD 110,000 - 150,000; Full time

Job summary

Cuscal Limited is seeking an experienced Client Partnership Manager to join our Client Partnerships team and take ownership of a portfolio of valued clients. You will own and develop relationships, understand client objectives, and identify opportunities to grow partnerships across the payments landscape.

You will engage with senior stakeholders, manage renewals, and support commercial negotiations while acting as the client voice within Cuscal and orchestrating tailored proposals for mutual

Qualifications

• Solid experience in client partnerships, key account management or business development.
• Proven ability to manage complex B2B client relationships.
• Strong commercial acumen and negotiation with senior stakeholders.
• Experience in payments or financial services is a plus.

Responsibilities

• Own and develop relationships across an assigned portfolio of clients.
• Understand clients' objectives and align Cuscal solutions.
• Identify opportunities to grow client relationships and cross-sell.
• Manage renewals and support commercial negotiations.
• Act as voice of the client and escalate issues when needed.
• Engage senior stakeholders and support executive-level engagement.
• Develop tailored presentations and proposals for growth.
• Resolve significant client issues and escalate when required.

Skills

Client partnerships

Key account management

Business development

Commercial acumen

Stakeholder engagement

Job description

Forward with Cuscal

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.

Forward with Cuscal

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen. At Cuscal, we’ve been at the forefront of payments innovation for 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments payer (NPP) and Initiator in 2022, we’ve always pushed boundaries - and we’re not stopping now.

Your Opportunity

We’re looking for an experienced Client Partnership Manager to join our Client Partnerships team and take ownership of a portfolio of valued Cuscal clients.

You’ll make an impact by:

• Owning and developing relationships across an assigned portfolio of clients
• Building a deep understanding of clients’ short and long-term objectives and identifying how Cuscal can support them
• Identifying opportunities to grow client relationships through cross-selling, increased product usage and other commercial opportunities
• Managing contract renewals and supporting commercial negotiationsActing as the voice of the client within Cuscal, advocating for their needs, concerns and opportunities
• Building strong relationships with senior client stakeholders and supporting executive-level engagement
• Developing tailored presentations and proposals that support mutually beneficial growth
• Helping resolve significant operational or strategic client issues and acting as a key escalation point when required

What You’ll Bring

You’re a natural relationship builder who is comfortable working with senior stakeholders and balancing strong client outcomes with commercial objectives. You can look beyond the day-to-day relationship and understand where a client is heading, what they’re trying to achieve and where there are opportunities to grow the partnership.

To succeed in this role, you’ll bring:

• Solid experience across client partnerships, key account management, business development or a similar commercially focused role
• Proven experience building and managing complex B2B client relationships
• Strong commercial acumen with the ability to identify business development and growth opportunities
• Experience with account planning and managing client portfolios
• Confidence engaging, influencing and negotiating with senior stakeholders
• Experience within payments or financial services would be beneficial

Why Cuscal?

At Cuscal, you’ll experience interesting work that’s transforming. You get the security of an established organisation and the energy of a company committed to innovation. For 60 years, we’ve set the standard in payments, and now we’re preparing to redefine it for the future.

You’ll also enjoy a range of benefits, including:

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities
• Wellbeing focus: We support your physical, mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision.

Cuscal is an equal opportunity employer committed to creating a diverse, inclusive and barrier-free workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ communities and individuals from culturally diverse backgrounds.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.